ITIL
Certification
ITIL® is the most widely accepted approach to IT Service Management in the world.
The ITIL certification scheme provides a structured learning path for professionals working with IT-enabled services. It is based on globally recognized best practices and helps organisations create value through effective service management, governance, and continual improvement, while providing a common language for managing digital products and services.
- A practical guidance to improve IT services
- Onsite courses in Zurich and Geneva
- Over 2 million ITIL certificated individuals worldwide
- Virtual and E-learning solutions
Courses
What is ITIL®?
ITIL (Version 5) builds on this legacy by expanding beyond traditional IT service management into holistic digital product and service management. It is recognized as the global best-practice framework for improving outcomes, reliability, and value creation across industries.
Designed as an AI-native framework, ITIL provides practical guidance to scale AI responsibly, embedding governance and trust while aligning strategy and investment to drive measurable business impact. Its comprehensive product and service lifecycle connects strategy, design, delivery, and continual improvement, ensuring alignment between business goals, customer experience, and operational execution.
The ITIL qualification scheme is clear and role-oriented, helping professionals select learning paths that match real-world responsibilities and career progression. With a stronger focus on governance, experience, and measurable outcomes, ITIL is practical, modular, and adaptable—equipping teams with hands-on skills to co-create value across services, products, strategy, and transformation.
ITIL (version 5) Certification Scheme
ITIL (version 5) provides training and certification in the following levels:
- ITIL Foundation
- ITIL Practice Manager Designation
- ITIL Managing Professional Designation
- ITIL Strategic Leader Designation
- ITIL Master Designation
- ITIL Extension Module: AI Governance
As in the past version, also in ITIL (version 5) candidates can choose between different paths to deepen their knowledge after gaining the ITIL Foundation certification.
- ITIL Practice Manager Designation
- ITIL Managing Professional Designation
- ITIL Strategic Leader Designation
The final designation, ITIL Master, will be awarded to candidates who achieve the Practice Manager (PM), Managing Professionals (MP) and Strategic Leader (SL).
The latest ITIL (version 5) also offers a separate extension module, not linked to any of the certification paths. This is the ITIL AI Governance module, designed for professionals who want to build focused expertise in managing AI complexity responsibly.
Already certified in ITIL 4
If you’re already certified in ITIL 4, the ITIL Foundation Bridge (Version 5) provides a quick, cost-effective way to update your knowledge with the latest changes. It focuses on key updates at the Foundation level and lets you upgrade to ITIL Foundation (Version 5) by passing a short exam, keeping your expertise current and aligned with today’s digital service management practices. Contact us for more information.
ITIL Training
QRP International is an accredited training organisation (ATO) for ITIL. Check our training formats and pick one that suits your needs or work best for your colleague
ITIL Benefits
- Helps organisations keep pace with today’s fast-moving, complex digital environment
- Addresses modern challenges for IT service management and the wider digital workforce
- Supports digital transformation and the delivery of measurable business value
- Improves processes and strengthens governance across products and services
- Promotes collaboration across teams, bridging IT operations, development, and business functions
- Enables automation and practical use of emerging technologies, including AI
- Integrates new ways of working, such as Lean, Agile, DevOps, and AI-native practices
- Provides transparency and alignment between business goals, customer experience, and operational execution
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- 50,000+ professionals trained
- Only accredited training