Articles & Case Studies

ITIL is the most widely used IT service management framework in the world. We have collected 7 ITIL FAQs and provided you with the answers.

It’s hard to believe that the IT Infrastructure Library (ITIL®) has been around for 20 years. ITIL is the most widely used IT service management framework in the world. But what is ITIL and what are its origins? Why might ITIL be of interest to an organisation? What are the benefits of ITIL? Which companies are using ITIL? Find the answers in this free downloadable infographic!

Download our QRP catalogue and discover the most suitable course for you and your team, be it in project management or IT.
This is an easy way to get an overview of all our training services!

ITIL 4 is an adaptable framework for managing services within the digital era. The ITIL 4 certification scheme can be adapted to the learning requirements of the individual and the organisation. It uses a modular, tiered approach to allow you to develop a comprehensive view of service management or to focus on specific areas of knowledge. Download the brochure to discover more!

QRP International offers three different formats to help you get certified.

We offer On-site, Virtual, and eLearning training.
In quality they are all alike, the only difference is what fits your needs and objectives.
Both the On-site and the Virtual courses can be held in-house (inside your company) and open (with other professionals from different fields).

This whitepaper explores the three different formats and unique benefits.

The guiding principles are universal and enduring. They provide guidance, encourage decision making and promote continual improvements at all levels. Following ITIL v4 guiding principles, you will create bigger value for all stakeholders involved in your organization.

We created a clear overview of these 7 guiding principles in an infographic.
Print it out and hang it somewhere where you can see it.
That way you are sure to apply all principles!