{"id":36285,"date":"2023-06-01T17:16:16","date_gmt":"2023-06-01T15:16:16","guid":{"rendered":"https:\/\/www.qrpinternational.ch\/?page_id=36285"},"modified":"2026-10-06T17:20:31","modified_gmt":"2026-10-06T15:20:31","slug":"itil-practice-manager","status":"publish","type":"page","link":"https:\/\/www.qrpinternational.ch\/fr\/formation\/certification-itil\/itil-practice-manager\/","title":{"rendered":"ITIL Practice Manager"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1144px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_2_3 2_3 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-center fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-1{margin-top:0px!important; margin-right:0px!important;margin-bottom:31px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-1{margin-top:0px!important; margin-right:0px!important;margin-bottom:20px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-1 fusion-title-text fusion-title-size-one title-h1\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><div class=\"title-sep-container title-sep-container-left fusion-no-large-visibility fusion-no-medium-visibility fusion-no-small-visibility\"><div class=\"title-sep sep-\" style=\"border-color:#ffffff;\"><\/div><\/div><span class=\"awb-title-spacer fusion-no-large-visibility fusion-no-medium-visibility fusion-no-small-visibility\"><\/span><h1 class=\"title-heading-left\" style=\"margin:0;\">ITIL Practice Manager<\/h1><span class=\"awb-title-spacer\"><\/span><div class=\"title-sep-container title-sep-container-right\"><div class=\"title-sep sep-\" style=\"border-color:#ffffff;\"><\/div><\/div><\/div><div class=\"fusion-text fusion-text-1 padding-right-md\"><div class=\"touching show-alternate\"><\/div>\n<p>Les formations ITIL Practice Manager s\u2019adressent aux professionnels qui souhaitent d\u00e9velopper et valider leurs comp\u00e9tences pratiques dans des domaines d\u2019activit\u00e9 sp\u00e9cifiques, ou renforcer la collaboration entre les diff\u00e9rents domaines d\u2019activit\u00e9 et optimiser la gestion des produits et services num\u00e9riques gr\u00e2ce \u00e0 des exercices pratiques int\u00e9gr\u00e9s aux formations.<\/p>\n<\/div><div ><style>.fusion-body .fusion-button.button-1{border-radius:2px 2px 2px 2px;}<\/style><a class=\"fusion-button button-flat fusion-button-default-size button-default button-1 fusion-button-default-span fusion-button-default-type bottone-giallo\" target=\"_self\" href=\"#contactacf\"><span class=\"fusion-button-text\">CONTACTEZ-NOUS POUR EN SAVOIR PLUS<\/span><\/a><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-0{width:66.666666666667% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-0 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 2.88%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 2.88%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-0{width:100% !important;order : 0;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-0{width:100% !important;order : 0;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_3 1_3 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div ><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\"><img decoding=\"async\" width=\"774\" height=\"291\" title=\"ITIL-Practice-Manager-Version-5\" src=\"https:\/\/www.qrpinternational.ch\/wp-content\/uploads\/sites\/10\/2026\/10\/ITIL-Practice-Manager-Version-5-1.jpg\" alt class=\"img-responsive wp-image-51232\" srcset=\"https:\/\/www.qrpinternational.ch\/wp-content\/uploads\/sites\/10\/2026\/10\/ITIL-Practice-Manager-Version-5-1-200x75.jpg 200w, https:\/\/www.qrpinternational.ch\/wp-content\/uploads\/sites\/10\/2026\/10\/ITIL-Practice-Manager-Version-5-1-400x150.jpg 400w, https:\/\/www.qrpinternational.ch\/wp-content\/uploads\/sites\/10\/2026\/10\/ITIL-Practice-Manager-Version-5-1-600x226.jpg 600w, https:\/\/www.qrpinternational.ch\/wp-content\/uploads\/sites\/10\/2026\/10\/ITIL-Practice-Manager-Version-5-1.jpg 774w\" sizes=\"(max-width: 1024px) 100vw, (max-width: 640px) 100vw, 400px\" \/><\/span><\/div><ul class=\"fusion-checklist fusion-checklist-1\" style=\"font-size:14px;line-height:23.8px;\"><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:23.8px;width:23.8px;margin-right:9.8px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-check-circle fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:33.6px;color:var(--awb-color8);\">\n<p><em>Validez vos comp\u00e9tences ITIL dans des domaines de pratique sp\u00e9cifiques<\/em><\/p>\n<\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:23.8px;width:23.8px;margin-right:9.8px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-check-circle fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:33.6px;color:var(--awb-color8);\">\n<p><em>Formations de pratique combin\u00e9e<\/em><\/p>\n<\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:23.8px;width:23.8px;margin-right:9.8px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-check-circle fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:33.6px;color:var(--awb-color8);\">\n<p><em>Formation en classe virtuelle<\/em><\/p>\n<\/div><\/li><\/ul><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-1{width:33.333333333333% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-1 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 5.76%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 5.76%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-1{width:100% !important;order : 0;}.fusion-builder-column-1 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-1{width:100% !important;order : 0;}.fusion-builder-column-1 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-1{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container has-pattern-background has-mask-background hundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-row\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-separator fusion-full-width-sep mt-2 mb-2\" style=\"align-self: center;margin-left: auto;margin-right: auto;width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"border-color:#e0dede;border-top-width:1px;\"><\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-2{width:100% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-2 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-2{width:100% !important;}.fusion-builder-column-2 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-2{width:100% !important;}.fusion-builder-column-2 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-2{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1144px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-2\"><h2><strong>Formations<\/strong><\/h2>\n<\/div><div class=\"fusion-content-boxes content-boxes columns row fusion-columns-3 fusion-columns-total-4 fusion-content-boxes-1 content-boxes-icon-with-title content-left light-grey-box\" data-animationOffset=\"top-into-view\" style=\"margin-top:0px;margin-bottom:60px;\"><style type=\"text\/css\">.fusion-content-boxes-1 .heading .content-box-heading {color:#333333;}\n\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .link-area-link-icon-hover .heading .content-box-heading,\n\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .link-area-link-icon-hover .heading .heading-link .content-box-heading,\n\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .link-area-box-hover .heading .content-box-heading,\n\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .link-area-box-hover .heading .heading-link .content-box-heading,\n\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .link-area-link-icon-hover.link-area-box .fusion-read-more,\n\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .link-area-link-icon-hover.link-area-box .fusion-read-more::after,\n\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .link-area-link-icon-hover.link-area-box .fusion-read-more::before,\n\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .fusion-read-more:hover:after,\n\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .fusion-read-more:hover:before,\n\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .fusion-read-more:hover,\n\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .link-area-box-hover.link-area-box .fusion-read-more,\n\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .link-area-box-hover.link-area-box .fusion-read-more::after,\n\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .link-area-box-hover.link-area-box .fusion-read-more::before,\n\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .link-area-link-icon-hover .icon .circle-no,\n\t\t\t\t\t.fusion-content-boxes-1 .heading .heading-link:hover .content-box-heading {\n\t\t\t\t\t\tcolor: #ffffff;\n\t\t\t\t\t}\n\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .link-area-box-hover .icon .circle-no {\n\t\t\t\t\t\tcolor: #ffffff !important;\n\t\t\t\t\t}.fusion-content-boxes-1 .fusion-content-box-hover .link-area-box.link-area-box-hover .fusion-content-box-button {background: #3b3633;color: #ffffff;}.fusion-content-boxes-1 .fusion-content-box-hover .link-area-box.link-area-box-hover .fusion-content-box-button .fusion-button-text {color: #ffffff;}\n\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .link-area-link-icon-hover .heading .icon > span {\n\t\t\t\t\t\tbackground-color: #ffffff !important;\n\t\t\t\t\t}\n\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .link-area-box-hover .heading .icon > span {\n\t\t\t\t\t\tborder-color: #ffffff !important;\n\t\t\t\t\t}<\/style><div class=\"fusion-column content-box-column content-box-column content-box-column-1 col-lg-4 col-md-4 col-sm-4 fusion-content-box-hover content-box-column-first-in-row\"><div class=\"col content-box-wrapper content-wrapper link-area-link-icon link-type-text icon-hover-animation-fade\" style=\"background-color:rgba(255,255,255,0);\" data-animationOffset=\"top-into-view\"><div class=\"heading icon-left\"><a class=\"heading-link\" style=\"float:left;\" href=\"https:\/\/www.qrpinternational.ch\/fr\/formation\/certification-itil-4\/itil-monitor-support-fulfil\/\" target=\"_self\"><h2 class=\"content-box-heading\" style=\"font-size:18px;line-height:23px;\">ITIL Monitor, Support &amp; Fulfil<\/h2><\/a><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\" style=\"color:#747474;\">\n<p>Le module ITIL Monitor, Support &amp; Fulfil (MSF) s\u2019adresse aux professionnels de l\u2019informatique qui souhaitent acqu\u00e9rir des comp\u00e9tences pratiques pour assurer une exploitation fiable et r\u00e9active des produits et services num\u00e9riques. Il couvre les pratiques ITIL suivantes : Service Desk, gestion des incidents, gestion des probl\u00e8mes, gestion des demandes de service, ainsi que surveillance et gestion des \u00e9v\u00e9nements.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><a class=\" fusion-read-more\" style=\"float:left;\" href=\"https:\/\/www.qrpinternational.ch\/fr\/formation\/certification-itil-4\/itil-monitor-support-fulfil\/\" target=\"_self\">D\u00e9couvrez la formation<\/a><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-column content-box-column content-box-column content-box-column-2 col-lg-4 col-md-4 col-sm-4 fusion-content-box-hover \"><div class=\"col content-box-wrapper content-wrapper link-area-link-icon link-type-text icon-hover-animation-fade\" style=\"background-color:rgba(255,255,255,0);\" data-animationOffset=\"top-into-view\"><div class=\"heading icon-left\"><a class=\"heading-link\" style=\"float:left;\" href=\"https:\/\/www.qrpinternational.ch\/fr\/formation\/certification-itil-4\/itil-plan-implement-control\/\" target=\"_self\"><h2 class=\"content-box-heading\" style=\"font-size:18px;line-height:23px;\">ITIL Plan, Implement &amp; Control<\/h2><\/a><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\" style=\"color:#747474;\">\n<p>Le module ITIL Plan, Implement &amp; Control (PIC) s\u2019adresse aux professionnels de l\u2019informatique qui souhaitent acqu\u00e9rir des comp\u00e9tences pratiques en mati\u00e8re de planification, de coordination et de contr\u00f4le du changement dans les environnements de produits et de services num\u00e9riques. Il couvre les pratiques ITIL suivantes : facilitation du changement, gestion du d\u00e9ploiement, gestion des versions, gestion de la configuration des services et gestion des actifs informatiques.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><a class=\" fusion-read-more\" style=\"float:left;\" href=\"https:\/\/www.qrpinternational.ch\/fr\/formation\/certification-itil-4\/itil-plan-implement-control\/\" target=\"_self\">D\u00e9couvrez la formation<\/a><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-column content-box-column content-box-column content-box-column-3 col-lg-4 col-md-4 col-sm-4 fusion-content-box-hover content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper link-area-link-icon link-type-text icon-hover-animation-fade\" style=\"background-color:rgba(255,255,255,0);\" data-animationOffset=\"top-into-view\"><div class=\"heading icon-left\"><a class=\"heading-link\" style=\"float:left;\" href=\"https:\/\/www.qrpinternational.ch\/fr\/formation\/certification-itil-4\/itil-collaborate-assure-improve\/\" target=\"_self\"><h2 class=\"content-box-heading\" style=\"font-size:18px;line-height:23px;\">ITIL Collaborate, Assure &amp; Improve<\/h2><\/a><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\" style=\"color:#747474;\">\n<p>Le module ITIL Collaborate, Assure &amp; Improve (CAI) s\u2019adresse aux professionnels de l\u2019informatique qui souhaitent aborder les concepts cl\u00e9s, les principes, la valeur ajout\u00e9e et les d\u00e9fis li\u00e9s aux pratiques ITIL suivantes : am\u00e9lioration continue, gestion des niveaux de service, gestion des relations, gestion de la s\u00e9curit\u00e9 de l\u2019information et gestion des fournisseurs.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><a class=\" fusion-read-more\" style=\"float:left;\" href=\"https:\/\/www.qrpinternational.ch\/fr\/formation\/certification-itil-4\/itil-collaborate-assure-improve\/\" target=\"_self\">D\u00e9couvrez la formation<\/a><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-column content-box-column content-box-column content-box-column-4 col-lg-4 col-md-4 col-sm-4 fusion-content-box-hover content-box-column-first-in-row content-box-column-last\"><div class=\"col content-box-wrapper content-wrapper link-area-link-icon link-type-text icon-hover-animation-fade\" style=\"background-color:rgba(255,255,255,0);\" data-animationOffset=\"top-into-view\"><div class=\"heading icon-left\"><a class=\"heading-link\" style=\"float:left;\" href=\"https:\/\/www.qrpinternational.ch\/fr\/formation\/certification-itil\/formation-itil-transformation\/\" target=\"_self\"><h2 class=\"content-box-heading\" style=\"font-size:18px;line-height:23px;\">ITIL Transformation<\/h2><\/a><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\" style=\"color:#747474;\">\n<p>Le module ITIL Transformation propose une approche structur\u00e9e et flexible pour piloter et faciliter la transformation organisationnelle, en aidant les organisations \u00e0 s\u2019adapter au changement et \u00e0 tirer une valeur durable des opportunit\u00e9s offertes par le num\u00e9rique. Ce module permet aux responsables informatiques et num\u00e9riques d\u2019influencer les d\u00e9cisions strat\u00e9giques et de mener \u00e0 bien la transformation au sein de l\u2019ensemble de l\u2019organisation<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><a class=\" fusion-read-more\" style=\"float:left;\" href=\"https:\/\/www.qrpinternational.ch\/fr\/formation\/certification-itil\/formation-itil-transformation\/\" target=\"_self\"> D\u00e9couvrez la formation<\/a><div class=\"fusion-clearfix\"><\/div><\/div><\/div><style type=\"text\/css\">\n\t\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .heading-link:hover .icon i.circle-yes,\n\t\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .link-area-box:hover .heading-link .icon i.circle-yes,\n\t\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .link-area-link-icon-hover .heading .icon i.circle-yes,\n\t\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .link-area-box-hover .heading .icon i.circle-yes {\n\t\t\t\t\t\t\tbackground-color: #ffffff !important;\n\t\t\t\t\t\t\tborder-color: #ffffff !important;\n\t\t\t\t\t\t}<\/style><div class=\"fusion-clearfix\"><\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-3{width:100% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-3 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-3{width:100% !important;order : 0;}.fusion-builder-column-3 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-3{width:100% !important;order : 0;}.fusion-builder-column-3 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-3{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1144px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-2{margin-top:0px!important; margin-right:0px!important;margin-bottom:31px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-2{margin-top:0px!important; margin-right:0px!important;margin-bottom:20px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-2 fusion-title-text fusion-title-size-two\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><div class=\"title-sep-container title-sep-container-left fusion-no-large-visibility fusion-no-medium-visibility fusion-no-small-visibility\"><div class=\"title-sep sep-\" style=\"border-color:#ffffff;\"><\/div><\/div><span class=\"awb-title-spacer fusion-no-large-visibility fusion-no-medium-visibility fusion-no-small-visibility\"><\/span><h2 class=\"title-heading-left\" style=\"margin:0;\"><strong>Le parcours ITIL\u00ae Practice Manager (MP) Designation<\/strong><\/h2><span class=\"awb-title-spacer\"><\/span><div class=\"title-sep-container title-sep-container-right\"><div class=\"title-sep sep-\" style=\"border-color:#ffffff;\"><\/div><\/div><\/div><div class=\"fusion-text fusion-text-3\"><p>Les modules de pratique offrent une formation plus courte et plus flexible, avec la possibilit\u00e9 de combiner les modules en fonction de vos besoins professionnels.<\/p>\n<p>Pour obtenir la certification ITIL Practice Manager Designation, vous devez suivre la formation ITIL Transformation (version 5) ainsi que l\u2019un des trois modules de pratique suivants : ITIL Monitor, Support &amp; Fulfil ; ITIL Plan, Implement &amp; Control ; ou ITIL Collaborate, Assure &amp; Improve.<\/p>\n<\/div><div ><span class=\" fusion-imageframe imageframe-none imageframe-2 hover-type-none\"><img decoding=\"async\" src=\"https:\/\/www.qrpinternational.com\/wp-content\/uploads\/2023\/05\/ITIL-Practice-Manager-243x300.png\" alt class=\"img-responsive\"\/><\/span><\/div><div class=\"fusion-text fusion-text-4\"><h2><strong>Monitor, Support &amp; Fulfil<\/strong><\/h2>\n<p>Le premier groupe de cinq pratiques ITIL, ainsi que le module Monitor, Support &amp; Fulfil, qui regroupe ces cinq pratiques, comprend<\/p>\n<ul>\n<li><a href=\"#SD\">Service Desk<\/a><\/li>\n<li><a href=\"#IM\">Incident Management<\/a><\/li>\n<li><a href=\"#PM\">Problem Management<\/a><\/li>\n<li><a href=\"#SRM\">Service Request Management<\/a><\/li>\n<li><a href=\"#MEM\">Monitoring and Event Management<\/a><\/li>\n<\/ul>\n<div class=\"touching end-alternate\"><\/div>\n<\/div><div class=\"fusion-text fusion-text-5\"><h2><strong>Plan, Implement &amp; Control<\/strong><\/h2>\n<p>Le deuxi\u00e8me groupe de cinq pratiques ITIL, ainsi que le module Plan, Implement &amp; Control, qui regroupe ces cinq pratiques, se compose des \u00e9l\u00e9ments suivants :<\/p>\n<ul>\n<li><a href=\"#CE\">Change Enablement<\/a><\/li>\n<li><a href=\"#RM\">Release Management<\/a><\/li>\n<li><a href=\"#SCM\">Service Configuration Management<\/a><\/li>\n<li><a href=\"#DM\">Deployment Management<\/a><\/li>\n<li><a href=\"#ITAM\">IT Asset Management<\/a><\/li>\n<\/ul>\n<div class=\"touching end-alternate\"><\/div>\n<\/div><div class=\"fusion-text fusion-text-6\"><h2><strong>Collaborate, Assure &amp; Improve<\/strong><\/h2>\n<p>Le troisi\u00e8me groupe, compos\u00e9 de cinq pratiques ITIL, ainsi que le module Collaborate, Assure &amp; Improve, qui regroupe ces cinq pratiques, comprend :<\/p>\n<ul>\n<li><a href=\"#CI\">Continual Improvement<\/a><\/li>\n<li><a href=\"#SLM\">Service Level Management<\/a><\/li>\n<li><a href=\"#REM\">Relationship Management<\/a><\/li>\n<li><a href=\"#ISM\">Information Security Management<\/a><\/li>\n<li><a href=\"#SM\">Supplier Management<\/a><\/li>\n<\/ul>\n<div class=\"touching end-alternate\"><\/div>\n<\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-4{width:100% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-4 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-4{width:100% !important;}.fusion-builder-column-4 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-4{width:100% !important;}.fusion-builder-column-4 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-3{margin-top:0px!important; margin-right:0px!important;margin-bottom:31px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-3{margin-top:0px!important; margin-right:0px!important;margin-bottom:20px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-3 fusion-title-text fusion-title-size-two\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><div class=\"title-sep-container title-sep-container-left fusion-no-large-visibility fusion-no-medium-visibility fusion-no-small-visibility\"><div class=\"title-sep sep-\" style=\"border-color:#ffffff;\"><\/div><\/div><span class=\"awb-title-spacer fusion-no-large-visibility fusion-no-medium-visibility fusion-no-small-visibility\"><\/span><h2 class=\"title-heading-left\" style=\"margin:0;\"><strong>Modules ITIL Combined Practice<\/strong><\/h2><span class=\"awb-title-spacer\"><\/span><div class=\"title-sep-container title-sep-container-right\"><div class=\"title-sep sep-\" style=\"border-color:#ffffff;\"><\/div><\/div><\/div><div class=\"fusion-text fusion-text-7\"><p>QRP International est un organisme de formation accr\u00e9dit\u00e9 (ATO) pour les modules ITIL Practice. Consultez nos diff\u00e9rentes modalit\u00e9s de formation et choisissez celle qui correspond le mieux \u00e0 vos besoins ou \u00e0 ceux de vos collaborateurs.<\/p>\n<\/div><div class=\"fusion-content-boxes content-boxes columns row fusion-columns-3 fusion-columns-total-2 fusion-content-boxes-2 content-boxes-icon-with-title content-left light-grey-box\" data-animationOffset=\"top-into-view\" style=\"margin-top:0px;margin-bottom:60px;\"><style type=\"text\/css\">.fusion-content-boxes-2 .heading .content-box-heading {color:#333333;}\n\t\t\t\t\t.fusion-content-boxes-2 .fusion-content-box-hover .link-area-link-icon-hover .heading .content-box-heading,\n\t\t\t\t\t.fusion-content-boxes-2 .fusion-content-box-hover .link-area-link-icon-hover .heading .heading-link .content-box-heading,\n\t\t\t\t\t.fusion-content-boxes-2 .fusion-content-box-hover .link-area-box-hover .heading .content-box-heading,\n\t\t\t\t\t.fusion-content-boxes-2 .fusion-content-box-hover .link-area-box-hover .heading .heading-link .content-box-heading,\n\t\t\t\t\t.fusion-content-boxes-2 .fusion-content-box-hover .link-area-link-icon-hover.link-area-box .fusion-read-more,\n\t\t\t\t\t.fusion-content-boxes-2 .fusion-content-box-hover .link-area-link-icon-hover.link-area-box .fusion-read-more::after,\n\t\t\t\t\t.fusion-content-boxes-2 .fusion-content-box-hover .link-area-link-icon-hover.link-area-box .fusion-read-more::before,\n\t\t\t\t\t.fusion-content-boxes-2 .fusion-content-box-hover .fusion-read-more:hover:after,\n\t\t\t\t\t.fusion-content-boxes-2 .fusion-content-box-hover .fusion-read-more:hover:before,\n\t\t\t\t\t.fusion-content-boxes-2 .fusion-content-box-hover .fusion-read-more:hover,\n\t\t\t\t\t.fusion-content-boxes-2 .fusion-content-box-hover .link-area-box-hover.link-area-box .fusion-read-more,\n\t\t\t\t\t.fusion-content-boxes-2 .fusion-content-box-hover .link-area-box-hover.link-area-box .fusion-read-more::after,\n\t\t\t\t\t.fusion-content-boxes-2 .fusion-content-box-hover .link-area-box-hover.link-area-box .fusion-read-more::before,\n\t\t\t\t\t.fusion-content-boxes-2 .fusion-content-box-hover .link-area-link-icon-hover .icon .circle-no,\n\t\t\t\t\t.fusion-content-boxes-2 .heading .heading-link:hover .content-box-heading {\n\t\t\t\t\t\tcolor: #ffffff;\n\t\t\t\t\t}\n\t\t\t\t\t.fusion-content-boxes-2 .fusion-content-box-hover .link-area-box-hover .icon .circle-no {\n\t\t\t\t\t\tcolor: #ffffff !important;\n\t\t\t\t\t}.fusion-content-boxes-2 .fusion-content-box-hover .link-area-box.link-area-box-hover .fusion-content-box-button {background: #3b3633;color: #ffffff;}.fusion-content-boxes-2 .fusion-content-box-hover .link-area-box.link-area-box-hover .fusion-content-box-button .fusion-button-text {color: #ffffff;}\n\t\t\t\t\t.fusion-content-boxes-2 .fusion-content-box-hover .link-area-link-icon-hover .heading .icon > span {\n\t\t\t\t\t\tbackground-color: #ffffff !important;\n\t\t\t\t\t}\n\t\t\t\t\t.fusion-content-boxes-2 .fusion-content-box-hover .link-area-box-hover .heading .icon > span {\n\t\t\t\t\t\tborder-color: #ffffff !important;\n\t\t\t\t\t}<\/style><div class=\"fusion-column content-box-column content-box-column content-box-column-1 col-lg-4 col-md-4 col-sm-4 fusion-content-box-hover content-box-column-first-in-row\"><div class=\"col content-box-wrapper content-wrapper link-area-link-icon link-type-text icon-hover-animation-fade\" style=\"background-color:rgba(255,255,255,0);\" data-animationOffset=\"top-into-view\"><div class=\"heading icon-left\"><a class=\"heading-link\" style=\"float:left;\" href=\"https:\/\/www.qrpinternational.ch\/fr\/virtual-classroom\/\" target=\"_self\"><h2 class=\"content-box-heading\" style=\"font-size:18px;line-height:23px;\">Classe virtuelle<\/h2><\/a><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\" style=\"color:#747474;\">\n<p>Nos formations \u00e0 distance, en classe virtuelle, combinent des demi-journ\u00e9es de sessions de formation en direct et quelques heures de travail en autonomie. Vous pouvez suivre la formation depuis n&rsquo;importe quel endroit. Les examens sont inclus et auront lieu en ligne lorsque vous vous sentirez pr\u00eat \u00e0 les passer.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><a class=\" fusion-read-more\" style=\"float:left;\" href=\"https:\/\/www.qrpinternational.ch\/fr\/virtual-classroom\/\" target=\"_self\">En savoir plus !<\/a><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-column content-box-column content-box-column content-box-column-2 col-lg-4 col-md-4 col-sm-4 fusion-content-box-hover content-box-column-last\"><div class=\"col content-box-wrapper content-wrapper link-area-link-icon link-type-text icon-hover-animation-fade\" style=\"background-color:rgba(255,255,255,0);\" data-animationOffset=\"top-into-view\"><div class=\"heading icon-left\"><a class=\"heading-link\" style=\"float:left;\" href=\"https:\/\/www.qrpinternational.ch\/fr\/formation-intra-entrerpise\/\" target=\"_self\"><h2 class=\"content-box-heading\" style=\"font-size:18px;line-height:23px;\">Intra-entreprise<\/h2><\/a><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\" style=\"color:#747474;\">\n<p>QRP International est sp\u00e9cialis\u00e9 dans l&rsquo;adaptation et la personnalisation de formation pour les entreprises. Si votre organisation souhaite adopter ITIL\u00ae et certifier votre personnel, les formations intra-entreprise sont g\u00e9n\u00e9ralement la meilleure option. Les formations au sein de votre entreprise peuvent \u00eatre dispens\u00e9es selon notre programme standard ou adapt\u00e9es pour r\u00e9pondre aux besoins de votre organisation.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><a class=\" fusion-read-more\" style=\"float:left;\" href=\"https:\/\/www.qrpinternational.ch\/fr\/formation-intra-entrerpise\/\" target=\"_self\">En savoir plus !<\/a><div class=\"fusion-clearfix\"><\/div><\/div><\/div><style type=\"text\/css\">\n\t\t\t\t\t\t.fusion-content-boxes-2 .fusion-content-box-hover .heading-link:hover .icon i.circle-yes,\n\t\t\t\t\t\t.fusion-content-boxes-2 .fusion-content-box-hover .link-area-box:hover .heading-link .icon i.circle-yes,\n\t\t\t\t\t\t.fusion-content-boxes-2 .fusion-content-box-hover .link-area-link-icon-hover .heading .icon i.circle-yes,\n\t\t\t\t\t\t.fusion-content-boxes-2 .fusion-content-box-hover .link-area-box-hover .heading .icon i.circle-yes {\n\t\t\t\t\t\t\tbackground-color: #ffffff !important;\n\t\t\t\t\t\t\tborder-color: #ffffff !important;\n\t\t\t\t\t\t}<\/style><div class=\"fusion-clearfix\"><\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-5{width:100% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-5 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-5{width:100% !important;}.fusion-builder-column-5 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-5{width:100% !important;}.fusion-builder-column-5 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-4{margin-top:0px!important; margin-right:0px!important;margin-bottom:31px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-4{margin-top:0px!important; margin-right:0px!important;margin-bottom:20px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-4 fusion-title-text fusion-title-size-two\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><div class=\"title-sep-container title-sep-container-left fusion-no-large-visibility fusion-no-medium-visibility fusion-no-small-visibility\"><div class=\"title-sep sep-\" style=\"border-color:#ffffff;\"><\/div><\/div><span class=\"awb-title-spacer fusion-no-large-visibility fusion-no-medium-visibility fusion-no-small-visibility\"><\/span><h2 class=\"title-heading-left\" style=\"margin:0;\"><strong>ITIL Practice Manager : b\u00e9n\u00e9fices<\/strong><\/h2><span class=\"awb-title-spacer\"><\/span><div class=\"title-sep-container title-sep-container-right\"><div class=\"title-sep sep-\" style=\"border-color:#ffffff;\"><\/div><\/div><\/div><div class=\"fusion-text fusion-text-8\"><ul>\n<li>Suivre une formation courte et flexible<\/li>\n<li>Appliquer la th\u00e9orie dans des sc\u00e9narios de travail r\u00e9els<\/li>\n<li>D\u00e9veloppez et validez vos comp\u00e9tences dans des domaines d&rsquo;activit\u00e9 sp\u00e9cifiques<\/li>\n<li>Renforcez la collaboration entre les diff\u00e9rents domaines d&rsquo;activit\u00e9 ainsi que la gestion des produits et services num\u00e9riques<\/li>\n<\/ul>\n<\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-6{width:100% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-6 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-6{width:100% !important;}.fusion-builder-column-6 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-6{width:100% !important;}.fusion-builder-column-6 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-9\"><p><strong>Vous trouverez ci-dessous les descriptions de toutes les pratiques individuelles. Remplissez le formulaire en fin de page pour demander plus d&rsquo;informations.<\/strong><\/p>\n<\/div><div class=\"fusion-text fusion-text-10\"><p><a class=\"bottone-standard bottone-giallo\" href=\"#contactacf\">Contactez-nous pour en savoir plus<\/a><\/p>\n<\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-7{width:100% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-7 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-7{width:100% !important;}.fusion-builder-column-7 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-7{width:100% !important;}.fusion-builder-column-7 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-8 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-5{margin-top:0px!important; margin-right:0px!important;margin-bottom:31px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-5{margin-top:0px!important; margin-right:0px!important;margin-bottom:20px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-5 fusion-title-text fusion-title-size-two\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><div class=\"title-sep-container title-sep-container-left fusion-no-large-visibility fusion-no-medium-visibility fusion-no-small-visibility\"><div class=\"title-sep sep-\" style=\"border-color:#ffffff;\"><\/div><\/div><span class=\"awb-title-spacer fusion-no-large-visibility fusion-no-medium-visibility fusion-no-small-visibility\"><\/span><h2 class=\"title-heading-left\" style=\"margin:0;\"><strong>Les formations pratiques individuelles<\/strong><\/h2><span class=\"awb-title-spacer\"><\/span><div class=\"title-sep-container title-sep-container-right\"><div class=\"title-sep sep-\" style=\"border-color:#ffffff;\"><\/div><\/div><\/div><div class=\"fusion-text fusion-text-11\"><p><a name=\"SD\"><\/a><\/p>\n<\/div><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-6{margin-top:0px!important; margin-right:0px!important;margin-bottom:31px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-6{margin-top:0px!important; margin-right:0px!important;margin-bottom:20px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-6 fusion-title-text fusion-title-size-three\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><div class=\"title-sep-container title-sep-container-left fusion-no-large-visibility fusion-no-medium-visibility fusion-no-small-visibility\"><div class=\"title-sep sep-\" style=\"border-color:#ffffff;\"><\/div><\/div><span class=\"awb-title-spacer fusion-no-large-visibility fusion-no-medium-visibility fusion-no-small-visibility\"><\/span><h3 class=\"title-heading-left\" style=\"margin:0;\"><strong>Service Desk<\/strong><\/h3><span class=\"awb-title-spacer\"><\/span><div class=\"title-sep-container title-sep-container-right\"><div class=\"title-sep sep-\" style=\"border-color:#ffffff;\"><\/div><\/div><\/div><div class=\"fusion-text fusion-text-12\"><p>Le Service Desk constitue un point de contact essentiel entre les prestataires de services et les utilisateurs. La mise en place et l&rsquo;application efficaces de cette pratique peuvent influencer de mani\u00e8re significative l&rsquo;exp\u00e9rience utilisateur, l&rsquo;exp\u00e9rience client et la r\u00e9ussite globale des relations de service.<\/p>\n<p>Le module ITIL consacr\u00e9 \u00e0 la pratique du Service Desk s&rsquo;adresse aux professionnels qui souhaitent d\u00e9velopper et valider leurs comp\u00e9tences dans ce domaine sp\u00e9cifique.<\/p>\n<\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-8{width:100% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-8 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-8{width:100% !important;}.fusion-builder-column-8 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-8{width:100% !important;}.fusion-builder-column-8 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-9 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-13\"><p><a name=\"IM\"><\/a><\/p>\n<\/div><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-7{margin-top:0px!important; margin-right:0px!important;margin-bottom:31px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-7{margin-top:0px!important; margin-right:0px!important;margin-bottom:20px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-7 fusion-title-text fusion-title-size-three\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><div class=\"title-sep-container title-sep-container-left fusion-no-large-visibility fusion-no-medium-visibility fusion-no-small-visibility\"><div class=\"title-sep sep-\" style=\"border-color:#ffffff;\"><\/div><\/div><span class=\"awb-title-spacer fusion-no-large-visibility fusion-no-medium-visibility fusion-no-small-visibility\"><\/span><h3 class=\"title-heading-left\" style=\"margin:0;\"><strong>Incident Management<\/strong><\/h3><span class=\"awb-title-spacer\"><\/span><div class=\"title-sep-container title-sep-container-right\"><div class=\"title-sep sep-\" style=\"border-color:#ffffff;\"><\/div><\/div><\/div><div class=\"fusion-text fusion-text-14\"><p>Le module ITIL Incident Management s&rsquo;adresse aux professionnels charg\u00e9s de r\u00e9tablir le fonctionnement normal du service dans les meilleurs d\u00e9lais et de minimiser l&rsquo;impact n\u00e9gatif des incidents sur les utilisateurs et l&rsquo;organisation.<\/p>\n<\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-9{width:100% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-9 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-9{width:100% !important;}.fusion-builder-column-9 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-9{width:100% !important;}.fusion-builder-column-9 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-10 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-15\"><p><a name=\"PM\"><\/a><\/p>\n<\/div><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-8{margin-top:0px!important; margin-right:0px!important;margin-bottom:31px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-8{margin-top:0px!important; margin-right:0px!important;margin-bottom:20px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-8 fusion-title-text fusion-title-size-three\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><div class=\"title-sep-container title-sep-container-left fusion-no-large-visibility fusion-no-medium-visibility fusion-no-small-visibility\"><div class=\"title-sep sep-\" style=\"border-color:#ffffff;\"><\/div><\/div><span class=\"awb-title-spacer fusion-no-large-visibility fusion-no-medium-visibility fusion-no-small-visibility\"><\/span><h3 class=\"title-heading-left\" style=\"margin:0;\"><strong>Problem Management<\/strong><\/h3><span class=\"awb-title-spacer\"><\/span><div class=\"title-sep-container title-sep-container-right\"><div class=\"title-sep sep-\" style=\"border-color:#ffffff;\"><\/div><\/div><\/div><div class=\"fusion-text fusion-text-16\"><p>Le module ITIL Problem Management s&rsquo;adresse aux professionnels qui souhaitent r\u00e9duire la probabilit\u00e9 et l&rsquo;impact des incidents en identifiant leurs causes r\u00e9elles et potentielles, et en g\u00e9rant les solutions de contournement et les erreurs connues<\/p>\n<div class=\"touching end-alternate\"><\/div>\n<\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-10{width:100% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-10 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-10{width:100% !important;}.fusion-builder-column-10 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-10{width:100% !important;}.fusion-builder-column-10 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-11 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-17\"><p><a name=\"SRM\"><\/a><\/p>\n<\/div><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-9{margin-top:0px!important; margin-right:0px!important;margin-bottom:31px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-9{margin-top:0px!important; margin-right:0px!important;margin-bottom:20px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-9 fusion-title-text fusion-title-size-three\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><div class=\"title-sep-container title-sep-container-left fusion-no-large-visibility fusion-no-medium-visibility fusion-no-small-visibility\"><div class=\"title-sep sep-\" style=\"border-color:#ffffff;\"><\/div><\/div><span class=\"awb-title-spacer fusion-no-large-visibility fusion-no-medium-visibility fusion-no-small-visibility\"><\/span><h3 class=\"title-heading-left\" style=\"margin:0;\"><strong>Service Request Management<\/strong><\/h3><span class=\"awb-title-spacer\"><\/span><div class=\"title-sep-container title-sep-container-right\"><div class=\"title-sep sep-\" style=\"border-color:#ffffff;\"><\/div><\/div><\/div><div class=\"fusion-text fusion-text-18\"><p>Le module ITIL Service Request Management s&rsquo;adresse aux professionnels qui souhaitent garantir la qualit\u00e9 convenue d&rsquo;un service en traitant, de mani\u00e8re efficace et conviviale, les demandes de service pr\u00e9d\u00e9finies \u00e9manant des utilisateurs.<\/p>\n<\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-11{width:100% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-11 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-11{width:100% !important;}.fusion-builder-column-11 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-11{width:100% !important;}.fusion-builder-column-11 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-12 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-19\"><p><a name=\"MEM\"><\/a><\/p>\n<\/div><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-10{margin-top:0px!important; margin-right:0px!important;margin-bottom:31px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-10{margin-top:0px!important; margin-right:0px!important;margin-bottom:20px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-10 fusion-title-text fusion-title-size-three\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><div class=\"title-sep-container title-sep-container-left fusion-no-large-visibility fusion-no-medium-visibility fusion-no-small-visibility\"><div class=\"title-sep sep-\" style=\"border-color:#ffffff;\"><\/div><\/div><span class=\"awb-title-spacer fusion-no-large-visibility fusion-no-medium-visibility fusion-no-small-visibility\"><\/span><h3 class=\"title-heading-left\" style=\"margin:0;\"><strong>Monitoring and Event Management<\/strong><\/h3><span class=\"awb-title-spacer\"><\/span><div class=\"title-sep-container title-sep-container-right\"><div class=\"title-sep sep-\" style=\"border-color:#ffffff;\"><\/div><\/div><\/div><div class=\"fusion-text fusion-text-20\"><p>Le module ITIL Monitoring and Event Management s&rsquo;adresse aux professionnels qui souhaitent surveiller de mani\u00e8re syst\u00e9matique les services et leurs composants, ainsi qu&rsquo;identifier, enregistrer, signaler et r\u00e9agir aux changements d&rsquo;\u00e9tat pertinents identifi\u00e9s comme des \u00e9v\u00e9nements.<\/p>\n<div class=\"touching end-alternate\"><\/div>\n<\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-12{width:100% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-12 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-12{width:100% !important;}.fusion-builder-column-12 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-12{width:100% !important;}.fusion-builder-column-12 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-13 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-21\"><p><a name=\"CE\"><\/a><\/p>\n<\/div><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-11{margin-top:0px!important; margin-right:0px!important;margin-bottom:31px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-11{margin-top:0px!important; margin-right:0px!important;margin-bottom:20px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-11 fusion-title-text fusion-title-size-three\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><div class=\"title-sep-container title-sep-container-left fusion-no-large-visibility fusion-no-medium-visibility fusion-no-small-visibility\"><div class=\"title-sep sep-\" style=\"border-color:#ffffff;\"><\/div><\/div><span class=\"awb-title-spacer fusion-no-large-visibility fusion-no-medium-visibility fusion-no-small-visibility\"><\/span><h3 class=\"title-heading-left\" style=\"margin:0;\"><strong>Change Enablement<\/strong><\/h3><span class=\"awb-title-spacer\"><\/span><div class=\"title-sep-container title-sep-container-right\"><div class=\"title-sep sep-\" style=\"border-color:#ffffff;\"><\/div><\/div><\/div><div class=\"fusion-text fusion-text-22\"><p>Le module ITIL Change Enablement s&rsquo;adresse aux professionnels qui souhaitent optimiser le nombre de changements men\u00e9s \u00e0 bien en veillant \u00e0 ce que les risques soient \u00e9valu\u00e9s, que les changements soient autoris\u00e9s et que le calendrier des changements soit g\u00e9r\u00e9 efficacement.<\/p>\n<\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-13{width:100% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-13 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-13{width:100% !important;}.fusion-builder-column-13 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-13{width:100% !important;}.fusion-builder-column-13 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-14 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-23\"><p><a name=\"RM\"><\/a><\/p>\n<\/div><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-12{margin-top:0px!important; margin-right:0px!important;margin-bottom:31px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-12{margin-top:0px!important; margin-right:0px!important;margin-bottom:20px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-12 fusion-title-text fusion-title-size-three\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><div class=\"title-sep-container title-sep-container-left fusion-no-large-visibility fusion-no-medium-visibility fusion-no-small-visibility\"><div class=\"title-sep sep-\" style=\"border-color:#ffffff;\"><\/div><\/div><span class=\"awb-title-spacer fusion-no-large-visibility fusion-no-medium-visibility fusion-no-small-visibility\"><\/span><h3 class=\"title-heading-left\" style=\"margin:0;\"><strong>Release Management<\/strong><\/h3><span class=\"awb-title-spacer\"><\/span><div class=\"title-sep-container title-sep-container-right\"><div class=\"title-sep sep-\" style=\"border-color:#ffffff;\"><\/div><\/div><\/div><div class=\"fusion-text fusion-text-24\"><p>Le module ITIL Release Management s&rsquo;adresse aux professionnels qui souhaitent mettre \u00e0 disposition des produits, services et fonctionnalit\u00e9s nouveaux ou modifi\u00e9s, conform\u00e9ment aux politiques de l&rsquo;organisation et aux accords conclus avec les utilisateurs des services.<\/p>\n<div class=\"touching end-alternate\"><\/div>\n<\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-14{width:100% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-14 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-14{width:100% !important;}.fusion-builder-column-14 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-14{width:100% !important;}.fusion-builder-column-14 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-15 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-25\"><p><a name=\"SCM\"><\/a><\/p>\n<\/div><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-13{margin-top:0px!important; margin-right:0px!important;margin-bottom:31px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-13{margin-top:0px!important; margin-right:0px!important;margin-bottom:20px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-13 fusion-title-text fusion-title-size-three\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><div class=\"title-sep-container title-sep-container-left fusion-no-large-visibility fusion-no-medium-visibility fusion-no-small-visibility\"><div class=\"title-sep sep-\" style=\"border-color:#ffffff;\"><\/div><\/div><span class=\"awb-title-spacer fusion-no-large-visibility fusion-no-medium-visibility fusion-no-small-visibility\"><\/span><h3 class=\"title-heading-left\" style=\"margin:0;\"><strong>Service Configuration Management<\/strong><\/h3><span class=\"awb-title-spacer\"><\/span><div class=\"title-sep-container title-sep-container-right\"><div class=\"title-sep sep-\" style=\"border-color:#ffffff;\"><\/div><\/div><\/div><div class=\"fusion-text fusion-text-26\"><p>Le module ITIL Service Configuration Management s&rsquo;adresse aux professionnels qui souhaitent s&rsquo;assurer que des informations pr\u00e9cises et fiables sur les services, les \u00e9l\u00e9ments de configuration et leurs relations soient disponibles au moment et \u00e0 l&rsquo;endroit o\u00f9 elles sont n\u00e9cessaires, afin de garantir une gestion efficace des services.<\/p>\n<div class=\"touching end-alternate\"><\/div>\n<\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-15{width:100% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-15 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-15{width:100% !important;}.fusion-builder-column-15 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-15{width:100% !important;}.fusion-builder-column-15 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-16 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-27\"><p><a name=\"DM\"><\/a><\/p>\n<\/div><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-14{margin-top:0px!important; margin-right:0px!important;margin-bottom:31px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-14{margin-top:0px!important; margin-right:0px!important;margin-bottom:20px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-14 fusion-title-text fusion-title-size-three\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><div class=\"title-sep-container title-sep-container-left fusion-no-large-visibility fusion-no-medium-visibility fusion-no-small-visibility\"><div class=\"title-sep sep-\" style=\"border-color:#ffffff;\"><\/div><\/div><span class=\"awb-title-spacer fusion-no-large-visibility fusion-no-medium-visibility fusion-no-small-visibility\"><\/span><h3 class=\"title-heading-left\" style=\"margin:0;\"><strong>Deployment Management<\/strong><\/h3><span class=\"awb-title-spacer\"><\/span><div class=\"title-sep-container title-sep-container-right\"><div class=\"title-sep sep-\" style=\"border-color:#ffffff;\"><\/div><\/div><\/div><div class=\"fusion-text fusion-text-28\"><p>Le module ITIL Deployment Management s&rsquo;adresse aux professionnels qui souhaitent mettre en production des produits, services et composants nouveaux ou modifi\u00e9s, ainsi que dans d&rsquo;autres environnements destin\u00e9s aux tests ou \u00e0 la pr\u00e9production.<\/p>\n<div class=\"touching end-alternate\"><\/div>\n<\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-16{width:100% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-16 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-16{width:100% !important;}.fusion-builder-column-16 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-16{width:100% !important;}.fusion-builder-column-16 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-17 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-29\"><p><a name=\"ITAM\"><\/a><\/p>\n<\/div><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-15{margin-top:0px!important; margin-right:0px!important;margin-bottom:31px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-15{margin-top:0px!important; margin-right:0px!important;margin-bottom:20px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-15 fusion-title-text fusion-title-size-three\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><div class=\"title-sep-container title-sep-container-left fusion-no-large-visibility fusion-no-medium-visibility fusion-no-small-visibility\"><div class=\"title-sep sep-\" style=\"border-color:#ffffff;\"><\/div><\/div><span class=\"awb-title-spacer fusion-no-large-visibility fusion-no-medium-visibility fusion-no-small-visibility\"><\/span><h3 class=\"title-heading-left\" style=\"margin:0;\"><strong>IT Asset Management<\/strong><\/h3><span class=\"awb-title-spacer\"><\/span><div class=\"title-sep-container title-sep-container-right\"><div class=\"title-sep sep-\" style=\"border-color:#ffffff;\"><\/div><\/div><\/div><div class=\"fusion-text fusion-text-30\"><p>Le module ITIL IT Asset Management s&rsquo;adresse aux professionnels qui souhaitent planifier et g\u00e9rer l&rsquo;ensemble du cycle de vie des actifs informatiques afin d&rsquo;en maximiser la valeur, de ma\u00eetriser les co\u00fbts et les risques, d&rsquo;\u00e9tayer les d\u00e9cisions relatives \u00e0 leur utilisation et \u00e0 leur mise hors service, et de respecter les exigences r\u00e9glementaires et contractuelles.<\/p>\n<div class=\"touching end-alternate\"><\/div>\n<\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-17{width:100% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-17 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-17{width:100% !important;}.fusion-builder-column-17 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-17{width:100% !important;}.fusion-builder-column-17 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-18 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-31\"><p><a name=\"CI\"><\/a><\/p>\n<\/div><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-16{margin-top:0px!important; margin-right:0px!important;margin-bottom:31px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-16{margin-top:0px!important; margin-right:0px!important;margin-bottom:20px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-16 fusion-title-text fusion-title-size-three\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><div class=\"title-sep-container title-sep-container-left fusion-no-large-visibility fusion-no-medium-visibility fusion-no-small-visibility\"><div class=\"title-sep sep-\" style=\"border-color:#ffffff;\"><\/div><\/div><span class=\"awb-title-spacer fusion-no-large-visibility fusion-no-medium-visibility fusion-no-small-visibility\"><\/span><h3 class=\"title-heading-left\" style=\"margin:0;\"><strong>Continual Improvement<\/strong><\/h3><span class=\"awb-title-spacer\"><\/span><div class=\"title-sep-container title-sep-container-right\"><div class=\"title-sep sep-\" style=\"border-color:#ffffff;\"><\/div><\/div><\/div><div class=\"fusion-text fusion-text-32\"><p>Le module ITIL Continual Improvement s&rsquo;adresse aux professionnels qui souhaitent am\u00e9liorer en permanence les produits, les services et les pratiques afin d&rsquo;adapter l&rsquo;organisation \u00e0 l&rsquo;\u00e9volution des besoins de l&rsquo;entreprise et d&rsquo;obtenir de meilleurs r\u00e9sultats.<\/p>\n<div class=\"touching end-alternate\"><\/div>\n<\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-18{width:100% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-18 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-18{width:100% !important;}.fusion-builder-column-18 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-18{width:100% !important;}.fusion-builder-column-18 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-19 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-33\"><p><a name=\"SLM\"><\/a><\/p>\n<\/div><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-17{margin-top:0px!important; margin-right:0px!important;margin-bottom:31px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-17{margin-top:0px!important; margin-right:0px!important;margin-bottom:20px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-17 fusion-title-text fusion-title-size-three\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><div class=\"title-sep-container title-sep-container-left fusion-no-large-visibility fusion-no-medium-visibility fusion-no-small-visibility\"><div class=\"title-sep sep-\" style=\"border-color:#ffffff;\"><\/div><\/div><span class=\"awb-title-spacer fusion-no-large-visibility fusion-no-medium-visibility fusion-no-small-visibility\"><\/span><h3 class=\"title-heading-left\" style=\"margin:0;\"><strong>Service Level Management<\/strong><\/h3><span class=\"awb-title-spacer\"><\/span><div class=\"title-sep-container title-sep-container-right\"><div class=\"title-sep sep-\" style=\"border-color:#ffffff;\"><\/div><\/div><\/div><div class=\"fusion-text fusion-text-34\"><p>Le module ITIL Service Level Management s&rsquo;adresse aux professionnels qui souhaitent d\u00e9finir des objectifs clairs et ax\u00e9s sur l&rsquo;activit\u00e9 en mati\u00e8re de performance des services, et s&rsquo;assurer que la prestation de ces services est suivie et g\u00e9r\u00e9e en fonction de ces objectifs.<\/p>\n<div class=\"touching end-alternate\"><\/div>\n<\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-19{width:100% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-19 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-19{width:100% !important;}.fusion-builder-column-19 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-19{width:100% !important;}.fusion-builder-column-19 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-20 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-35\"><p><a name=\"REM\"><\/a><\/p>\n<\/div><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-18{margin-top:0px!important; margin-right:0px!important;margin-bottom:31px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-18{margin-top:0px!important; margin-right:0px!important;margin-bottom:20px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-18 fusion-title-text fusion-title-size-three\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><div class=\"title-sep-container title-sep-container-left fusion-no-large-visibility fusion-no-medium-visibility fusion-no-small-visibility\"><div class=\"title-sep sep-\" style=\"border-color:#ffffff;\"><\/div><\/div><span class=\"awb-title-spacer fusion-no-large-visibility fusion-no-medium-visibility fusion-no-small-visibility\"><\/span><h3 class=\"title-heading-left\" style=\"margin:0;\"><strong>Relationship Management<\/strong><\/h3><span class=\"awb-title-spacer\"><\/span><div class=\"title-sep-container title-sep-container-right\"><div class=\"title-sep sep-\" style=\"border-color:#ffffff;\"><\/div><\/div><\/div><div class=\"fusion-text fusion-text-36\"><p>Le module ITIL Relationship Management s&rsquo;adresse aux professionnels qui souhaitent \u00e9tablir et entretenir des relations strat\u00e9giques et tactiques efficaces entre leur organisation et ses parties prenantes.<\/p>\n<div class=\"touching end-alternate\"><\/div>\n<\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-20{width:100% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-20 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-20{width:100% !important;}.fusion-builder-column-20 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-20{width:100% !important;}.fusion-builder-column-20 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-21 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-37\"><p><a name=\"ISM\"><\/a><\/p>\n<\/div><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-19{margin-top:0px!important; margin-right:0px!important;margin-bottom:31px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-19{margin-top:0px!important; margin-right:0px!important;margin-bottom:20px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-19 fusion-title-text fusion-title-size-three\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><div class=\"title-sep-container title-sep-container-left fusion-no-large-visibility fusion-no-medium-visibility fusion-no-small-visibility\"><div class=\"title-sep sep-\" style=\"border-color:#ffffff;\"><\/div><\/div><span class=\"awb-title-spacer fusion-no-large-visibility fusion-no-medium-visibility fusion-no-small-visibility\"><\/span><h3 class=\"title-heading-left\" style=\"margin:0;\"><strong>Information Security Management<\/strong><\/h3><span class=\"awb-title-spacer\"><\/span><div class=\"title-sep-container title-sep-container-right\"><div class=\"title-sep sep-\" style=\"border-color:#ffffff;\"><\/div><\/div><\/div><div class=\"fusion-text fusion-text-38\"><p>Le module ITIL Information Security Management s&rsquo;adresse aux professionnels qui souhaitent prot\u00e9ger les informations et g\u00e9rer les risques li\u00e9s \u00e0 la s\u00e9curit\u00e9 de l&rsquo;information, tout en contribuant \u00e0 la r\u00e9alisation des objectifs strat\u00e9giques de l&rsquo;organisation et \u00e0 la prestation de services.<\/p>\n<div class=\"touching end-alternate\"><\/div>\n<\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-21{width:100% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-21 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-21{width:100% !important;}.fusion-builder-column-21 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-21{width:100% !important;}.fusion-builder-column-21 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-22 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-39\"><p><a name=\"SM\"><\/a><\/p>\n<\/div><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-20{margin-top:0px!important; margin-right:0px!important;margin-bottom:31px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-20{margin-top:0px!important; margin-right:0px!important;margin-bottom:20px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-20 fusion-title-text fusion-title-size-three\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><div class=\"title-sep-container title-sep-container-left fusion-no-large-visibility fusion-no-medium-visibility fusion-no-small-visibility\"><div class=\"title-sep sep-\" style=\"border-color:#ffffff;\"><\/div><\/div><span class=\"awb-title-spacer fusion-no-large-visibility fusion-no-medium-visibility fusion-no-small-visibility\"><\/span><h3 class=\"title-heading-left\" style=\"margin:0;\"><strong>Supplier Management<\/strong><\/h3><span class=\"awb-title-spacer\"><\/span><div class=\"title-sep-container title-sep-container-right\"><div class=\"title-sep sep-\" style=\"border-color:#ffffff;\"><\/div><\/div><\/div><div class=\"fusion-text fusion-text-40\"><p>Le module ITIL Supplier Management s&rsquo;adresse aux professionnels qui souhaitent s&rsquo;assurer que les fournisseurs et leurs performances sont g\u00e9r\u00e9s efficacement afin de garantir la fourniture de produits et de services de qualit\u00e9.<\/p>\n<div class=\"touching end-alternate\"><\/div>\n<\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-22{width:100% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-22 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-22{width:100% !important;}.fusion-builder-column-22 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-22{width:100% !important;}.fusion-builder-column-22 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-4{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-5 has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" id=\"contactacf\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-23 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last container\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-0 fusion_builder_column_inner_1_3 1_3 fusion-one-third fusion-column-first\" style=\"width:33.333333333333%;width:calc(33.333333333333% - ( ( 4% ) * 0.33333333333333 ) );margin-right: 4%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-21 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h2 class=\"title-heading-left\" style=\"margin:0;\">Contactez-nous pour en savoir plus<\/h2><\/div><div class=\"fusion-text fusion-text-41\"><p>Si vous avez des questions ou souhaitez recevoir de plus amples informations, n&rsquo;h\u00e9sitez pas \u00e0 nous contacter en utilisant le formulaire ci-dessous.<\/p>\n<\/div><ul class=\"fusion-checklist fusion-checklist-2\" style=\"font-size:14px;line-height:23.8px;\"><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:23.8px;width:23.8px;margin-right:9.8px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-check-circle fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:33.6px;color:var(--awb-color8);\">\n<p>Plus de 20 ans d&rsquo;exp\u00e9rience<\/p>\n<\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:23.8px;width:23.8px;margin-right:9.8px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-check-circle fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:33.6px;color:var(--awb-color8);\">Plus de 30 000 professionnels form\u00e9s<\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:23.8px;width:23.8px;margin-right:9.8px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-check-circle fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:33.6px;color:var(--awb-color8);\">\n<p>Formations accr\u00e9dit\u00e9es<\/p>\n<\/div><\/li><\/ul><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-1 fusion_builder_column_inner_2_3 2_3 fusion-two-third fusion-column-last\" style=\"width:66.666666666667%;width:calc(66.666666666667% - ( ( 4% ) * 0.66666666666667 ) );margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-42\"><noscript class=\"ninja-forms-noscript-message\">\n\tRemarque \u2013 JavaScript est requis pour ce contenu.<\/noscript>\n<div id=\"nf-form-17-cont\" class=\"nf-form-cont\" aria-live=\"polite\" aria-labelledby=\"nf-form-title-17\" aria-describedby=\"nf-form-errors-17\" role=\"form\">\n\n    <div class=\"nf-loading-spinner\"><\/div>\n\n<\/div>\n        <!-- That data is being printed as a workaround to page builders reordering the order of the scripts loaded-->\n        <script>var formDisplay=1;var nfForms=nfForms||[];var form=[];form.id='17';form.settings={\"objectType\":\"Form Setting\",\"editActive\":true,\"title\":\"Contact us FR\",\"created_at\":\"2022-10-18 17:29:58\",\"default_label_pos\":\"above\",\"show_title\":\"0\",\"clear_complete\":\"1\",\"hide_complete\":\"1\",\"logged_in\":\"0\",\"key\":\"\",\"conditions\":[],\"wrapper_class\":\"\",\"element_class\":\"\",\"add_submit\":\"1\",\"not_logged_in_msg\":\"\",\"sub_limit_number\":\"\",\"sub_limit_msg\":\"\",\"calculations\":[],\"formContentData\":[{\"formContentData\":[{\"order\":1,\"cells\":[{\"order\":0,\"fields\":[\"contact_name\",\"contact_surname\",\"contact_phone\",\"contact_email\"],\"width\":\"33\"},{\"order\":1,\"fields\":[\"contact_message\",\"page_title\",\"page_url\"],\"width\":\"67\"}]},{\"order\":2,\"cells\":[{\"order\":0,\"fields\":[\"privacy\"],\"width\":\"100\"}]},{\"order\":3,\"cells\":[{\"order\":0,\"fields\":[\"recaptcha_1664439198028\"],\"width\":\"100\"}]},{\"order\":4,\"cells\":[{\"order\":0,\"fields\":[\"envoyer_1666185647675\"],\"width\":\"100\"}]}],\"order\":1,\"type\":\"part\",\"clean\":\"1\",\"title\":\"Part Title\",\"key\":\"bxexvrq\",\"editActive\":\"1\",\"drawerDisabled\":\"\"}],\"container_styles_background-color\":\"\",\"container_styles_border\":\"\",\"container_styles_border-style\":\"\",\"container_styles_border-color\":\"\",\"container_styles_color\":\"\",\"container_styles_height\":\"\",\"container_styles_width\":\"\",\"container_styles_font-size\":\"\",\"container_styles_margin\":\"\",\"container_styles_padding\":\"\",\"container_styles_display\":\"\",\"container_styles_float\":\"\",\"container_styles_show_advanced_css\":\"0\",\"container_styles_advanced\":\"\",\"title_styles_background-color\":\"\",\"title_styles_border\":\"\",\"title_styles_border-style\":\"\",\"title_styles_border-color\":\"\",\"title_styles_color\":\"\",\"title_styles_height\":\"\",\"title_styles_width\":\"\",\"title_styles_font-size\":\"\",\"title_styles_margin\":\"\",\"title_styles_padding\":\"\",\"title_styles_display\":\"\",\"title_styles_float\":\"\",\"title_styles_show_advanced_css\":\"0\",\"title_styles_advanced\":\"\",\"row_styles_background-color\":\"\",\"row_styles_border\":\"\",\"row_styles_border-style\":\"\",\"row_styles_border-color\":\"\",\"row_styles_color\":\"\",\"row_styles_height\":\"\",\"row_styles_width\":\"\",\"row_styles_font-size\":\"\",\"row_styles_margin\":\"\",\"row_styles_padding\":\"\",\"row_styles_display\":\"\",\"row_styles_show_advanced_css\":\"0\",\"row_styles_advanced\":\"\",\"row-odd_styles_background-color\":\"\",\"row-odd_styles_border\":\"\",\"row-odd_styles_border-style\":\"\",\"row-odd_styles_border-color\":\"\",\"row-odd_styles_color\":\"\",\"row-odd_styles_height\":\"\",\"row-odd_styles_width\":\"\",\"row-odd_styles_font-size\":\"\",\"row-odd_styles_margin\":\"\",\"row-odd_styles_padding\":\"\",\"row-odd_styles_display\":\"\",\"row-odd_styles_show_advanced_css\":\"0\",\"row-odd_styles_advanced\":\"\",\"success-msg_styles_background-color\":\"\",\"success-msg_styles_border\":\"\",\"success-msg_styles_border-style\":\"\",\"success-msg_styles_border-color\":\"\",\"success-msg_styles_color\":\"\",\"success-msg_styles_height\":\"\",\"success-msg_styles_width\":\"\",\"success-msg_styles_font-size\":\"\",\"success-msg_styles_margin\":\"\",\"success-msg_styles_padding\":\"\",\"success-msg_styles_display\":\"\",\"success-msg_styles_show_advanced_css\":\"0\",\"success-msg_styles_advanced\":\"\",\"error_msg_styles_background-color\":\"\",\"error_msg_styles_border\":\"\",\"error_msg_styles_border-style\":\"\",\"error_msg_styles_border-color\":\"\",\"error_msg_styles_color\":\"\",\"error_msg_styles_height\":\"\",\"error_msg_styles_width\":\"\",\"error_msg_styles_font-size\":\"\",\"error_msg_styles_margin\":\"\",\"error_msg_styles_padding\":\"\",\"error_msg_styles_display\":\"\",\"error_msg_styles_show_advanced_css\":\"0\",\"error_msg_styles_advanced\":\"\",\"currency\":\"\",\"repeatable_fieldsets\":\"\",\"unique_field_error\":\"A form with this value has already been submitted.\",\"mp_breadcrumb\":\"1\",\"mp_progress_bar\":\"1\",\"mp_display_titles\":\"0\",\"breadcrumb_container_styles_show_advanced_css\":\"0\",\"breadcrumb_buttons_styles_show_advanced_css\":\"0\",\"breadcrumb_button_hover_styles_show_advanced_css\":\"0\",\"breadcrumb_active_button_styles_show_advanced_css\":\"0\",\"progress_bar_container_styles_show_advanced_css\":\"0\",\"progress_bar_fill_styles_show_advanced_css\":\"0\",\"part_titles_styles_show_advanced_css\":\"0\",\"navigation_container_styles_show_advanced_css\":\"0\",\"previous_button_styles_show_advanced_css\":\"0\",\"next_button_styles_show_advanced_css\":\"0\",\"navigation_hover_styles_show_advanced_css\":\"0\",\"changeEmailErrorMsg\":\"Entrez une adresse email valide\\u00a0!\",\"changeDateErrorMsg\":\"Veuillez saisir une date valide\\u00a0!\",\"confirmFieldErrorMsg\":\"Ces champs doivent correspondre\\u00a0!\",\"fieldNumberNumMinError\":\"Erreur min num\\u00e9ro\",\"fieldNumberNumMaxError\":\"Erreur max num\\u00e9ro\",\"fieldNumberIncrementBy\":\"Incr\\u00e9menter par \",\"formErrorsCorrectErrors\":\"Corrigez les erreurs avant de soumettre ce formulaire.\",\"validateRequiredField\":\"Ce champs est requis.\",\"honeypotHoneypotError\":\"Erreur Honeypot\",\"fieldsMarkedRequired\":\"Les champs marqu\\u00e9s d\\u2019un ast\\u00e9risque <span class=\\\"ninja-forms-req-symbol\\\">*<\\\/span> sont obligatoires.\",\"mp_prev_label\":\"\",\"mp_next_label\":\"\",\"breadcrumb_container_styles_border\":\"\",\"breadcrumb_container_styles_height\":\"\",\"breadcrumb_container_styles_width\":\"\",\"breadcrumb_container_styles_margin\":\"\",\"breadcrumb_container_styles_padding\":\"\",\"breadcrumb_container_styles_float\":\"\",\"breadcrumb_buttons_styles_border\":\"\",\"breadcrumb_buttons_styles_height\":\"\",\"breadcrumb_buttons_styles_width\":\"\",\"breadcrumb_buttons_styles_font-size\":\"\",\"breadcrumb_buttons_styles_margin\":\"\",\"breadcrumb_buttons_styles_padding\":\"\",\"breadcrumb_buttons_styles_float\":\"\",\"breadcrumb_button_hover_styles_border\":\"\",\"breadcrumb_button_hover_styles_height\":\"\",\"breadcrumb_button_hover_styles_width\":\"\",\"breadcrumb_button_hover_styles_font-size\":\"\",\"breadcrumb_button_hover_styles_margin\":\"\",\"breadcrumb_button_hover_styles_padding\":\"\",\"breadcrumb_button_hover_styles_float\":\"\",\"breadcrumb_active_button_styles_border\":\"\",\"breadcrumb_active_button_styles_height\":\"\",\"breadcrumb_active_button_styles_width\":\"\",\"breadcrumb_active_button_styles_font-size\":\"\",\"breadcrumb_active_button_styles_margin\":\"\",\"breadcrumb_active_button_styles_padding\":\"\",\"breadcrumb_active_button_styles_float\":\"\",\"progress_bar_container_styles_border\":\"\",\"progress_bar_container_styles_height\":\"\",\"progress_bar_container_styles_width\":\"\",\"progress_bar_container_styles_margin\":\"\",\"progress_bar_container_styles_padding\":\"\",\"progress_bar_container_styles_float\":\"\",\"progress_bar_fill_styles_border\":\"\",\"progress_bar_fill_styles_height\":\"\",\"progress_bar_fill_styles_margin\":\"\",\"progress_bar_fill_styles_padding\":\"\",\"part_titles_styles_border\":\"\",\"part_titles_styles_height\":\"\",\"part_titles_styles_width\":\"\",\"part_titles_styles_font-size\":\"\",\"part_titles_styles_margin\":\"\",\"part_titles_styles_padding\":\"\",\"part_titles_styles_float\":\"\",\"navigation_container_styles_border\":\"\",\"navigation_container_styles_height\":\"\",\"navigation_container_styles_width\":\"\",\"navigation_container_styles_margin\":\"\",\"navigation_container_styles_padding\":\"\",\"navigation_container_styles_float\":\"\",\"previous_button_styles_border\":\"\",\"previous_button_styles_height\":\"\",\"previous_button_styles_width\":\"\",\"previous_button_styles_font-size\":\"\",\"previous_button_styles_margin\":\"\",\"previous_button_styles_padding\":\"\",\"next_button_styles_border\":\"\",\"next_button_styles_height\":\"\",\"next_button_styles_width\":\"\",\"next_button_styles_font-size\":\"\",\"next_button_styles_margin\":\"\",\"next_button_styles_padding\":\"\",\"navigation_hover_styles_border\":\"\",\"navigation_hover_styles_height\":\"\",\"navigation_hover_styles_width\":\"\",\"navigation_hover_styles_font-size\":\"\",\"navigation_hover_styles_margin\":\"\",\"navigation_hover_styles_padding\":\"\",\"drawerDisabled\":false,\"allow_public_link\":0,\"embed_form\":\"\",\"form_title_heading_level\":\"3\",\"ninjaForms\":\"Ninja Forms\",\"fieldTextareaRTEInsertLink\":\"Ins\\u00e9rer le lien\",\"fieldTextareaRTEInsertMedia\":\"Ins\\u00e9rer le m\\u00e9dia\",\"fieldTextareaRTESelectAFile\":\"S\\u00e9lectionner un fichier\",\"tableInsertRowAbove\":\"Insert Row Above\",\"tableInsertRowBelow\":\"Insert Row Below\",\"tableInsertColumnLeft\":\"Insert Column Left\",\"tableInsertColumnRight\":\"Insert Column Right\",\"tableDeleteRow\":\"Delete Row\",\"tableDeleteColumn\":\"Delete Column\",\"tableDeleteTable\":\"Delete Table\",\"tableLegacyNotice\":\"This content has tables in the old editor format. Custom styles are preserved until converted. Editing will update to the new format.\",\"tableLegacyConvert\":\"Convert Now\",\"tableInsertTable\":\"Insert Table\",\"dismiss\":\"Rejeter\",\"insertLink\":\"Ins\\u00e9rer le lien\",\"formHoneypot\":\"Si vous \\u00eates un \\u00eatre humain visualisant ce champ, merci de le laisser vide.\",\"fileUploadOldCodeFileUploadInProgress\":\"Upload du fichier en cours\",\"fileUploadOldCodeFileUpload\":\"UPLOAD FICHIER\",\"currencySymbol\":\"&#67;&#72;&#70;\",\"thousands_sep\":\"\\u00a0\",\"decimal_point\":\",\",\"siteLocale\":\"fr_FR\",\"dateFormat\":\"d\\\/m\\\/Y\",\"startOfWeek\":\"1\",\"of\":\"de\",\"previousMonth\":\"Mois pr\\u00e9c\\u00e9dent\",\"nextMonth\":\"Mois suivant\",\"months\":[\"Janvier\",\"F\\u00e9vrier\",\"Mars\",\"Avril\",\"Mai\",\"Juin\",\"Juillet\",\"Ao\\u00fbt\",\"Septembre\",\"Octobre\",\"Novembre\",\"D\\u00e9cembre\"],\"monthsShort\":[\"Jan\",\"F\\u00e9v\",\"Mar\",\"Avr\",\"Mai\",\"Juin\",\"Juil\",\"Ao\\u00fb\",\"Sep\",\"Oct\",\"Nov\",\"D\\u00e9c\"],\"weekdays\":[\"Dimanche\",\"Lundi\",\"Mardi\",\"Mercredi\",\"Jeudi\",\"Vendredi\",\"Samedi\"],\"weekdaysShort\":[\"Dim\",\"Lun\",\"Mar\",\"Mer\",\"Jeu\",\"Ven\",\"Sam\"],\"weekdaysMin\":[\"Di\",\"Lu\",\"Ma\",\"Me\",\"Je\",\"Ve\",\"Sa\"],\"recaptchaConsentMissing\":\"reCaptcha validation couldn&#039;t load.\",\"recaptchaMissingCookie\":\"reCaptcha v3 validation couldn&#039;t load the cookie needed to submit the form.\",\"recaptchaConsentEvent\":\"Accept reCaptcha cookies before sending the form.\",\"currency_symbol\":\"\",\"beforeForm\":\"\",\"beforeFields\":\"\",\"afterFields\":\"\",\"afterForm\":\"\"};form.fields=[{\"objectType\":\"Field\",\"objectDomain\":\"fields\",\"editActive\":false,\"order\":1,\"idAttribute\":\"id\",\"label\":\"Pr\\u00e9nom\",\"key\":\"contact_name\",\"type\":\"textbox\",\"created_at\":\"2021-12-09 16:11:07\",\"label_pos\":\"above\",\"required\":1,\"placeholder\":\"\",\"default\":\"\",\"wrapper_class\":\"\",\"element_class\":\"contact_name\",\"container_class\":\"\",\"input_limit\":\"\",\"input_limit_type\":\"characters\",\"input_limit_msg\":\"Character(s) 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