Internationalen
QRP International FlagBelgiumenfrnl
QRP International FlagFrancefr
QRP International FlagItalyit
QRP International FlagLuxembourgenfr
QRP International FlagSpaines
QRP International FlagSwitzerlanddeenfr
QRP International FlagNetherlandsnl
Need Help? +41 43 588 00 98
Choose your Country and language
Internationalen
QRP International FlagBelgiumenfrnl
QRP International FlagFrancefr
QRP International FlagItalyit
QRP International FlagLuxembourgenfr
QRP International FlagSpaines
QRP International FlagSwitzerlanddeenfr
QRP International FlagNetherlandsnl
Need Help? +41 43 588 00 98
Choose your Country and language
Home/Courses/ITIL/ITIL Foundation (Version 5)
ITIL Foundation (Version 5)
ITIL Foundation (Version 5) Certification

ITIL Foundation (Version 5) Certification

The ITIL Foundation course is designed for people who require a basic level of ITIL understanding.

The training introduces participants to the management of modern IT-enabled services and provides them with an understanding of the common language and key concepts.
The ITIL Foundation (Version 5) course shows participants how they can improve their work and the work of their organisation thanks to the ITIL guidance.

The course is updated to version 5 of the ITIL framework.

Following the completion of the ITIL Foundation course participants should be able to:

  • Explain the core concepts of digital product and service management and how value is generated through service relationships
  • Apply the ITIL Guiding Principles to support better decision-making and adapt service management practices to your organisation
  • Describe how the ITIL Service Value System, value chain activities, and the product and service lifecycle integrate to deliver value end-to-end
  • Recognize opportunities to enhance value streams by using value stream thinking and mapping
  • Understand the role of AI in ITIL, the basics of AI governance, and how ITIL aligns with frameworks such as DevOps and PRINCE2®

  • Individuals at the start of their journey in Service Management
  • ITSM Managers and aspiring ITSM Managers
  • Individuals working in other parts of “IT” (digital, product, development) with strong interface with service delivery
  • Existing ITIL qualification holders (ITIL v3 Foundation) wishing to update their knowledge.

  • 1 hour (75 minutes for non-native speakers)
  • 40 questions
  • Objective Test Questions
  • 65% pass mark
  • Closed book

Upon successful completion of the ITIL Foundation exam and following confirmation of the results, the participants will receive a unique, secure and auditable electronic certificate from PeopleCert.

The certification ITIL Foundation (Version 5) is mandatory to access the further ITIL modules. These require candidates’ ability to apply the ITIL framework key concepts in a working environment.

It is desirable, but not essential, that participants have some experience in IT Service management. Some pre-read material is provided prior to the training and is expected to be fully read before attending the course.

The following course material is included for this training:

  • Pre-Course Study Materials

The course preparation materials include a structured Pre-Course Study Guide – available online

  • ITIL (Version 5) Foundation Handout

This material contains the official digital manual, a case study, exercises and solutions, ITIL Glossary, Foundation test-exams and hints & tips for the Foundation Examination.

  1. We guarantee a comprehensive learning experience. Our course includes pre-course material, manual, practice tests and the official exam
  2. We are confident that you will pass your Foundation exam at the first attempt. If you do not, we will offer you a second trial of your exam, without any costs!
  3. Take advantage of our 20 years’ experience delivering ITIL training across the world
  4. We provide expertise: QRP trainers are carefully selected from our specialized network. Most trainers are accredited on multiple Best Practices
  5. Our ITIL training courses are fully accredited by PeopleCert
Location
Geneva, Zurich
Duration
2 days, 14 hours
Languages
English
Amount
CHF 2400+ VAT
Included
  • ITIL Foundation Exam
  • Take2: Free Exam Resit
  • Pre-Course Study Guide
  • Official Digital Manual
  • Digital Course Material
  • Practice Tests
  • Simulated Mock Exams

Upcoming courses

26-27 May 2026Zurich
15-16 June 2026Zurich
Choose a date
Contact Us
Duration
4 half days
Languages
English
Amount
CHF 2000+ VAT
CHF 1800+ VAT
Included
  • ITIL Foundation Exam
  • Take2: Free Exam Resit
  • Live Expert Guidance
  • Pre-Course Study Guide
  • Official Digital Manual
  • Digital Course Material
  • Practice Tests
  • Simulated Mock Exams

Upcoming courses

26-27-28-29 May 2026VirtualConfirmed
15-16-17-18 June 2026VirtualConfirmed
Choose a date
Contact Us

Looking to train your complete team? Organize a Corporate Course!

ITIL Foundation Courses

ZurichEnglish26-27 May 2026CHF 2400+ VATSeats AvailableBook now
VirtualEnglish26-27-28-29 May 2026CHF 2000+ VATConfirmed
Seats Available		Book now
ZurichEnglish15-16 June 2026CHF 2400+ VATSeats AvailableBook now
VirtualEnglish15-16-17-18 June 2026
CHF 2000+ VAT
CHF 1800+ VAT
Confirmed
Seats Available		Book now
VirtualEnglish13-15-16-17 July 2026
CHF 2000+ VAT
CHF 1800+ VAT
Seats AvailableBook now
ZurichEnglish13-14 July 2026CHF 2400+ VATSeats AvailableBook now
VirtualEnglish10-11-12-13 August 2026
CHF 2000+ VAT
CHF 1800+ VAT
Seats AvailableBook now
ZurichEnglish10-11 August 2026CHF 2400+ VATSeats AvailableBook now
VirtualEnglish14-15-16-17 September 2026
CHF 2000+ VAT
CHF 1800+ VAT
Seats AvailableBook now
ZurichEnglish14-15 September 2026CHF 2400+ VATSeats AvailableBook now
VirtualEnglish12-13-14-15 October 2026
CHF 2000+ VAT
CHF 1800+ VAT
Seats AvailableBook now
ZurichEnglish12-13 October 2026CHF 2400+ VATSeats AvailableBook now
VirtualEnglish16-17-18-19 November 2026
CHF 2000+ VAT
CHF 1800+ VAT
Seats AvailableBook now
ZurichEnglish16-17 November 2026CHF 2400+ VATSeats AvailableBook now
VirtualEnglish7-8-9-10 December 2026
CHF 2000+ VAT
CHF 1800+ VAT
Seats AvailableBook now
ZurichEnglish7-8 December 2026CHF 2400+ VATSeats AvailableBook now

Reviews

Trustpilot

Ask for more information

If you have any questions or would like to receive further information please do not hesitate to contact us using the form.

  • 20+ years of experience
  • 50,000+ professionals trained
  • Only accredited training

Open CoursesView the Calendar Upcoming EventsHave a look Contact us
Go to Top