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Date: 26/02/2020

A Business Case describes the reasoning behind starting a project or activity.
It is often presented in the form of a well-structured written document, but sometimes it can take the form of a presentation or a simple verbal agreement. The logic of the business case is that whenever economic, tangible or intangible resources are consumed, this should be in support of a specific business need.


What is a Business case?

A Business Case represents the justification of a project and includes timescales, costs, benefits and risks.
The continuing viability of a project is tested against the Business Case. It offers useful information that helps to determine whether a project is (and continues to be) desirable, feasible and achievable.


What is a Business case used for?

Often during the course of a project, the focus is on what is being done and how losing sight of the ‘why’.
Business Case is an essential element because it defines why it is worthwhile to continue the project.
The Business Case is used to document the justification for the execution of a project based on the estimated costs and benefits, taking in consideration the possible related risks.

Within the PRINCE2 approach the Business Case is seen as a test for the viability of the project; answering the question ‘is the investment still valid?”
The Business Case is not static: it is maintained for the complete course of the project and constantly adjusted for new information on costs, risks and benefits.

Within the PRINCE2 approach, the Business Case is usually developed at the beginning of a project and maintained for the complete lifecycle of the project. The Business Case is subjected to formal verification by the Project Committee at each key decision-making moment and confirmed during the period in which the benefits are confirmed.




Composition of the Business Case

The Business Case has to describe the motive to undertake the project. It has to contain the following elements:

  • Executive summary: highlights the key-points of the Business case and must include the benefits and the ROI (return of investment).
  • Reason: elaborates the reasons why it is necessary to undertake the project and how the business strategies and objectives are included.
  • Business options: analysis of the possible options; no initiative, minimum action or take action.
  • Expected benefits: the benefits that will be delivered by the project, expressed in measurable terms. Both qualitative and quantitative benefits are mentioned, in line with the defined business benefits. It is important to establish the current state of the benefit in measurable terms in order to be able to evaluate progress after completion of the project. Measurable benefits are also used to establish the methods and moments for measuring improvements.
  • Expected dis-benefits: The measurable decline resulting from an outcome perceived as negative by one or more stakeholders. Dis-benefits are consequential effects that reduce one or more organizational objective. Dis-benefits have to be assessed and incorporated in the investment assessment. The difference between dis-benefit and risk is that the latter has a level of uncertainty, the dis-benefit has not.
  • Timescale: Execution times of the project in which the benefits should be realized.
  • Costs: Summary of the costs, including the current operating costs and the maintenance costs of the project in respect to the financial plan.
  • Evaluation of the investment: compares benefits and dis-benefits with the costs of the project and the ongoing costs of operation and maintenance.
  • Main risks: assessment and summary of all main risks related to the project, their probable impact and action to undertake when the risks materialize.




Where can I find more data/sources to elaborate on the Business Case?

The executive is the one accountable for the Business Case. This does not mean that he/she is the one that actually writes it; however, he/she is responsible for the creation and the approval.

Within the PRINCE2 the Business Case primarily derives from the project mandate and is developed in the pre-planning phase to obtain the approval of the Project Committee.
The final Business Case takes it to shape by the information from the project plan and risk assessment.

The Business Case contains elements of:

  • Project Mandate and Project Brief – the project’s motives.
  • Project plan – costs and planning.
  • Expected benefits – in line with business benefits.
  • Economic analysis – elaborated information of the economic environment.
  • Risk register – information related to identified risk, including their status and history.
  • Issue log – all information related to possible issues.



The Business Case can be delivered in several formats, of which:

  • The document, spreadsheet or presentation slide.
  • File within a project management tool.

The Business Case is the base of all decision making processes and ensures that the project maintains its justifications, that business goals are met and that expected benefits are realized.

Download here your copy of the customized Business Case PRINCE2 2017, provided by QRP International!


PRINCE2® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

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Date: 24/02/2020

QRP International has a core purpose: “Developing professionals to facilitate change“. We believe in change as a tool for growth and improvement, not only professionally, but also in our society.
This is the reason why every year we choose to support a cause.
This year we chose to support Kibarè Onlus.

Kibarè was founded in Como in 2013 and its founder members boast 20 years of experience in international cooperation in India and Africa, especially in Burkina Faso.

What are they doing?
We asked a member of Kibarè to introduce their project in Burkina Faso:

“Going to school is a privilege in Burkina Faso. Many parents think that children should rather help the family to grow crops; some also think that girls should wed and move out when they are barely in their teens.

Issa Yelemou has dedicated his life to give these children a chance. In 2006, when he retired from being a teacher, he invested his life’s savings to build his own primary school in the outskirts of Ouagadougou, the capital of Burkina Faso.

He called the school Millennium and he became its headmaster. His vision attracted talented and motivated teachers, which have made the school a centre of excellence in the area. Over the years though, heavy rain seasons have taken their toll on the school buildings. Water has infiltrated the cheap cement and large cracks have appeared on the walls. Families have started to pull their children from school, fearing for their safety.

Since 2016, we have been helping Issa Yelemou to rebuild the school. Some classes have already moved into the safe and dry rooms of a new wing, but many others still hope for the construction project to finish on time for the next school year.”

QRP International decided to support the organization with a donation that will enable Issa Yelemou to finish the construction project on time. Because all children need to study in a safe and stable environment to grow and develop their potential.

Visit their website to know their mission, stories and beautiful achievements: Kibarè Onlus or follow their account: Instagram, Facebook


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Date: 20/02/2020

As an expert in process and project management in various sectors, Serge has extensive experience in Design of business processes and the implementation of change projects.

His focus has always been on the benefits-oriented implementation of concepts that support effective business management.


1. What is HERMES?
And why was this method developed for?

HERMES is a project management method reduced to the essentials and directly applicable. It was developed in the Federal Administration to ensure minimal but effective governance structures in projects.


2. What about HERMES 5?

The current version HERMES 5 is pleasingly straightforward and also modular. It does not claim to make specifications regarding the HOW of project management but is limited to the WHAT.
However, the method focuses on making work easier for project participants by providing role, task and result descriptions as well as document templates, and on the other hand, it increases the chances of success of projects by promoting strong governance.


3. Hermes Foundation and Advanced.
To whom are these levels addressed and why?

The HERMES Advanced certification is aimed at project managers, HERMES Foundation at all other project staff.

The goal of a HERMES Foundation training (and certification) is to get to know the elements of the method and their interaction. A project team member should get a solid understanding of his role and the other roles involved.

The HERMES Advanced certification is about deepening this knowledge so that the method can be applied in a beneficial way. This includes, in particular, the ability to assess how HERMES can be optimally adapted in a concrete project situation.

HERMES Online Course

4. How does HERMES position itself on the Project Management market, taking into account other methods such as PRINCE2 and Agile PM?

HERMES is a very concrete, directly applicable method. However, as already mentioned, it deals exclusively with WHAT and not with HOW of project management. A HERMES training course is therefore not suitable for learning and developing general project management skills.

Instead, other project management methods and frameworks are less directly applicable, but they are much more complete and the training courses offered for them prepare more comprehensively for a project management task. I, therefore, recommend HERMES training and certification as a supplement to a PMI, IPMA or PRINCE2.

Methodologically, I see a certain “kinship” between HERMES and PRINCE2 and see a particular benefit in this combination. Agile PM or also PMI-ACP are further very useful training possibilities in the environment of agile software development.


5. What is the biggest problem/change you currently see in the project management community?

The classic and very justified claim to governance in projects is in at least apparent contradiction to the principles of agile project implementation, which is increasingly proving its worth, especially in software projects.
It is necessary to combine both.

From my point of view, it is a problem that many actors do not understand the meaning and goal of governance requirements and implement these requirements with much unnecessary effort in a purely “administrative” way.
At the same time, a lack of understanding of the agile approach is often misused as an “excuse” for hopeless project chaos.

I have noticed a great need for training in the area of a meaningful application of methods in many projects.


6. What are three things project managers should learn in the near future?

  1. Agile project approach
  2. Effective project controlling
  3. Negotiation techniques

This last point may seem surprising, but a project manager must be able to negotiate with stakeholders what his team can offer to create the maximum possible benefit.
It is fatal if it simply accepts all requests and cannot deliver later.



Serge Schiltz completed his studies in mathematics and computer science with a doctorate in computer science. While working, he continued his education in business administration (MBA in Business Administration), project management, process management and service management (ITIL v4 Foundation).

processCentric GmbH was founded in 2015 by Serge.

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Date: 17/02/2020

QRP International is proud to announce the launch of new PeopleCert DevOps qualifications.


PeopleCert DevOps

DevOps (a clipped compound of “development” and “operations“) is a software development approach to work that combines software development (Dev) with information technology operations (Ops).

The goal of DevOps is to shorten the systems development life cycle while delivering software releases frequently, in close alignment with business objectives in a faster, better, and cost-efficient way.

DevOps qualifications are offered by PeopleCert: these new hands-on qualifications are designed around those organisations using well-established IT Service Management practices to provide them with guidance on the ideal processes, tools and culture integration with DevOps.


devopes peoplecert switzerland


PeopleCert DevOps qualifications levels

The Peoplecert DevOps qualification scheme currently consists of three distinct certifications:

PeopleCert DevOps Fundamentals
Candidates gain practical guidance on how to deliver effective DevOps through 15 essential practices, especially about well-established ITSM frameworks.


PeopleCert DevOps Leadership
Candidates get guidance on how to lead the implementation of DevOps practices and how to achieve a cultural shift for better collaboration and communication.


PeopleCert DevOps Engineering
Candidates will gain practical guidance on automation tools use and how these tools support DevOps culture and practices. – Coming soon


Feel free to get in touch to have more info on the PeopleCert DevOps.

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Date: 12/02/2020

In 2019, we saw numerous examples of successful DevOps initiatives across large and small enterprises – congratulations to all of you who were involved in one.

But what can we expect for the future of DevOps 2020?
As thought leaders in the DevOps community, we believe the following ten trends will shape the next year of DevOps across the globe.


1) Agile and DevOps will increase collaboration between technology and business functions
2) Training, learning, and improving DevOps skills will become an organizational priority
3) Upskilling and cross-skilling will lead to the rise of the T-shaped professional
4) More teams will shift mindsets from a “job done” to “value realized”
5) Tool fatigue will worsen before it gets better
6) DevOps will become more measurable and metrics will become better defined
7) DevOps teams will earn more and experience increased job satisfaction
8) There just might be Service Management and DevOps reunification
9) A new generation of IT members are taking over
10) Artificial Intelligence adoption will rise, and DevOps teams should check it out.


1) Agile and DevOps will increase collaboration between technology and business functions

Agile and DevOps are grassroots movements that started within technology. In many cases, however, Agile and DevOps have not been able to break out of technology. On the other hand, Agile has been adopted in other functions including finance, human resources and procurement, and marketing. Some senior leaders are increasingly inviting their whole organizations to “become agile.”

However, this doesn’t seem to have helped the technology community join forces with their colleagues in these other functions. Because of the competitive pressure digital is putting on organizations, we will start to see more collaboration across functions with agile as the conversation starter.

To speed this up, encourage your teams to talk to people from different functions about their experience using agile methods. Questions that can help break the ice include:

  • How are you doing agile?
  • What are you doing?
  • What is changing for you?
  • What issues are you having?
  • How could we work together to help to address some of these issues?

These questions will help people from different functions get to know each other – as people – and collaboration will improve.


2) Training, learning, and improving DevOps skills will become an organizational priority

DevOps requires trying out new technologies. Recent research from the DevOps Institute found that 55 percent of survey respondents prefer to hire into their DevOps teams from within their organization. Unfortunately, many companies don’t have the necessary skills to do this and hiring new people might not be possible due to budget restraints.

One approach is to create internal training universities. This is what the courier delivery services firm FedEx did. The company knew it did not have adequate skills in its talent pool of engineers, leading their CIO to initiate the FedEx Cloud Dojo, which teaches its own engineers modern software development and technologies and functions as a university for FedEx. The university has reskilled more than 2,5000 software programmers.

Organizations that want to use DevOps to help advance their digital transformations must make drastic improvements in training, learning, and improving skills that are essential to DevOps. We expect to see the more proactive pursuit of this in 2020.


3) Upskilling and cross-skilling will lead to the rise of the T-shaped professional

Recognizing the strained talent market, organizations and individuals will invest heavily in upskilling and cross-skilling in order to meet accelerating demands for new skills. While all IT professionals will need to become more cross-domain competent, developers, in particular, will have to add new breadth to their skills portfolio in areas such as testing, containerization, infrastructure, AI, and security.

There will also be a stronger emphasis on core (soft) skills such as empathy, customer experience, and collaboration. Silos are starting to come down in many areas, and the need for everyone to become T-shaped, with depth and breadth of knowledge will become necessary to enable and support innovation.

All of this training and new collaboration (see No. 1 above) will lead to more workers developing new technical and professional skills and personal qualities, adding new depth and capabilities to the individuals on your teams.


4) More teams will shift mindsets from a “job done” to “value realized”

Value Stream Mapping can help change the way your teams think about the definition of done (DoD) from being “I did my job” to “the value is realized.” It is one of the most effective ways of changing behaviours and getting your teams to think about the end-to-end lifecycle of what they’re working on.

This is why the adoption of Value Stream Management is critical in 2020. It will enable you to automate the outputs from Value Stream Mapping for ongoing progress monitoring. This lets a team connect all parts of the ever-complex DevOps toolchains with system-derived data based on cycle time. Teams that adopt Value Stream Management in 2020 will be able to base their next improvement experiments on data-driven decisions and prioritizations.


5) Tool fatigue will worsen before it gets better

The number of tools and frameworks in technology are daunting. The challenges IT teams face to understand, interconnect, and apply much of these will continue, and in 2020, there is no real resolution in sight.

The competition in the DevOps toolchain is fierce and flourishing. Events and conferences are filled with technology and best practice sessions. Books, blogs, and videos are flooding email inboxes, with thought leaders are eager to share their expertise. Additionally, more open-source tools are emerging to integrate new technologies.

To survive the challenges of complexity, it’s becoming increasingly important to have an automation strategy. As you work to develop this, don’t lose sight of the actual problems you are trying to solve and how you can get there by leveraging your own teams.


6) DevOps will become more measurable and metrics will become better defined

“What gets measured gets managed.” This quote is still valid, more than 60 years after Peter Druker referenced it in his book, “The practice of management.” What we all want to avoid, however, is the syndrome of measuring for metric’s sake.

For the next few years of DevOps, the continuous improvement metrics we know today will continue to be the key metrics that matter. In 2020, we expect more organizations will agree on what to measure and adopt these metrics. Those looking for support can lean on the performance metrics outlined in research from DevOps Research and Assessment (DORA), which cites five measures of Software Delivery and Operational Performance (SDO) that can be used as leading indicators of success for high-performing DevOps teams.

Key benchmarks within the report provide guidance on areas teams must improve in 2020. Selecting these key metrics and populating them with data will provide insights into the value and journey of DevOps.


7) DevOps teams will earn more and experience increased job satisfaction

For employees who continue to proceed down the DevOps path in 2020, there will be benefits which will go directly towards their wallet and job satisfaction. Automation will allow employees to work on more value-adding work instead of mundane manual tasks, resulting in improved job satisfaction and hopefully reduced stress levels.

In particular, DevOps engineers that see their work in automating and collaborating for improved software delivery can expect their salary to be significantly higher than peers in traditional roles, such as system administrators. Investments in training and certifications will also positively reflect on the quality of code and therefore may improve the business results.

This, in turn, might finally change the value equation within organizations and give IT a true strategic seat at the table. It will certainly improve how other functional areas work with IT now and in the future.


8) There just might be Service Management and DevOps reunification

With the recent release of ITILv4, 2020 will be an interesting year for organizations that have been adopting DevOps and service management frameworks. The development and management of software products need agile techniques, with a focus on value co-creation in a way that reduces waste.

DevOps, service management, and other best practices like SRE can coexist to align teams, meet stakeholder demands, and improve the value delivered. Because digital transformation is not achieved instantly across an organization, established companies should begin with best practices and methodologies that are suited to their needs by starting small – then learn, build expertise, and scale-up.


9) A new generation of IT members are taking over

The number of people who remember the days before DevOps is starting to shrink. The younger generation on today’s IT and DevOps teams don’t remember the strict silos, where there were clear lines around areas of responsibility such as infrastructure, operations, application design, development, testing and security.

They don’t remember how this caused a lot of transition work between teams and groups. They don’t know that product owners, business analysts, architects, developers, testers, release managers, system administrators and infrastructure owners had to agree and coordinate on the planning, development, testing, deploying, operating and management of a piece of software.

Just typing that sentence was exhausting, imagine living it. When we celebrated the 10-year anniversary of DevOps in 2019, we saw the wall removed between Dev and Ops. This is a reason for all of us to celebrate.


10) Artificial Intelligence adoption will rise, and DevOps teams should check it out.

AI and machine learning (ML) were recently rated as the most important enterprise technology of the next decade, according to a recent report from ISACA. Both will play a critical role in next-generation IT operations and DevOps teams.

AIOps will give DevOps teams the ability to analyze more data faster, allowing them to improve key processes, tasks, and decision making. In 2020, expect to see more DevOps teams adopting these tools, which automate the ingestion of fast volumes of data, use ML to analyze the data, and have the ability to leverage knowledge for automation or decision making.

The AIOps market has already gained momentum, with 22 percent of IT enterprises using ML and data sciences as part of their work. The vendor landscape is broad with a variety of leaders. This year, the AIOps market will continue its shift from a science project to the pilot and experimental stage.

A lot of work remains in 2020 to aid in the future of DevOps adoption. It will require more than focusing on tools and techniques. DevOps initiatives must be registered as change programs, requiring a time, resource, and priority commitment from all business leaders. We’re hopeful that some of these trends will be realized this year, and that DevOps will be recognized as a new way of working.


devops foundation brochure


Originally published on The Enterprisers Project and reproduced with kind permission of “DevOps institute”. Translation: © 2019 DevOps Institute. All Rights Reserved. Translated by QRP International, on behalf of Devops Institute in January 2020

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Date: 10/02/2020

In order to strengthen its presence in the project management training field, ProfeoQRP has decided to start a collaboration with ProcessCentric
processCentric is an established training and consulting company for Swiss professionals. This partnership will contribute to enhancing our training portfolio with products such as HERMES 5.


processCentric GmbH

processCentric GmbH was founded in 2015 by Serge Schiltz. As an expert in process and project management in various areas, Schiltz was able to gain extensive experience in business process design and the implementation of change projects.

The mission is to offer companies a holistic vision for business processes and projects, the central focus of business activity. The processCentric services are divided into:

  • Consulting services for the implementation of effective governance with a process-oriented approach.
  • Training in the area of process management, management of change projects and process-oriented business management.
  • Active support in the establishment of strategic process management, process-oriented business management and the implementation of change projects.


ProfeoQRP: We provide Expertise

We provide a complete solution to achieve your training target outcomes and implement Best Practices tailored to your organisation.
We adapt each session to the business context with concrete examples, visual supports and games.

Since 2000, QRP International has specialised in supporting organisations and professionals to develop their skills and successfully implement Best Practices through its tailor-made training, certification and consulting services in Best Practice Management Methods.

Education, certifications, consultancy, international business experience, outstanding training skills, customer support, responsiveness and flexibility. QRP is the solution you are looking for.

Our figures:

  • +25 QRP organises public training courses in more than 25 European cities
  • +20 years of experience in training and consultancy
  • +20.000 professionals trained
  • 6 Training languages
  • 9,17: QRP trainers received average feedback of 9,17 out of 10

The quality of our courses and our instructors guarantees the achievement of the certification to 95% of the delegates. But our trainers’ philosophy is not just to make you get the certification, but to show you the method with practical examples so that you can use your new skills once you get back to your desk.

In Switzerland, we are present with regular courses in German, French and as well in English. If you want to know more about ProfeoQRP or our portfolio of services where we are strong in, contact us right now!

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