What is ITIL? From ITIL v3 to ITIL v4
ITIL or Information Technology Infrastructure Library® is the IT Service Management framework widely recognized to be the most enabled IT best practice which provides a common language and tools that power collaboration within IT teams, to deliver value across the business. The ITIL 4 certification scheme has been given comprehensive, practical and proven guidance for establishing a service management system for over 25 years.
The update from ITIL v3 to ITIL 4 started in 2018 when AXELOS engaged a diverse range of people in the development of ITIL 4 assembling a Global ITIL Development Group, which is made up of over 2,000 professionals. The outcome of this collaboration is a smooth transition towards flexible and agile guidance.
The digital transformation and the unavoidable interaction between humans, digital technologies and physical assets have led to an increasingly fast-paced and complex environment, requiring organizations to be more agile, better equipped to adapt what they do, and ready to adopt new ways of working to succeed. This evolution of the ITIL 4, through its framework, helps organizations to connect and align the different challenges that are relevant not only to ITSM professionals but also by a wider range of professionals working in the digital world.
ITIL 4 expands on previous versions by providing a practical and flexible basis to support organizations on their journey to the new world of digital transformation. It provides an end-to-end IT/digital operating model for the delivery and operation of tech-enabled products and services and enables IT-teams to continue to play a crucial role in wider business strategy.
The ITIL 4 Certification Scheme provides a comprehensive, practical and proven guidance for establishing a service management system, providing a common glossary of terms for businesses using IT-enabled services.