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ITIL 4 Foundation
ITIL 4 Foundation Training and Certification

ITIL 4 Foundation Training and Certification

The ITIL Foundation course is designed for people who require a basic level of ITIL understanding.

The training introduces participants to the management of modern IT-enabled services and provides them with an understanding of the common language and key concepts.

The ITIL v4 Foundation course shows participants how they can improve their work and the work of their organisation thanks to the ITIL 4 guidance.

The course is updated to the version 4 of the ITIL framework.

Following the completion of the course participants should be able to:

  • Understand the key concepts of Service Management
  • Understand how the ITIL guiding principles can help an organisation to adopt and adapt service management
  • Understand the four dimensions of service management
  • Understand the purpose and components of the ITIL Service Value System
  • Understand the activities of the Service Value Chain, and how they interconnect
  • Know the purpose and terms of the 15 ITIL practices
  • Understand 7 ITIL practices
  • Pass the ITIL 4 Foundation exam
  • Individuals at the start of their journey in Service Management
  • ITSM Managers and aspiring ITSM Managers
  • Individuals working in other parts of “IT” (digital, product, development) with strong interface with service delivery
  • Existing ITIL qualification holders wishing to update their knowledge.
  • 1 hour (75 minutes for non-native speakers)
  • 40 questions
  • Objective Test Questions
  • 65% pass mark
  • Closed book

Upon successful completion of the exam and following confirmation of the results, the participants will receive a unique, secure and auditable electronic certificate from PeopleCert.

The ITIL Foundation certification is mandatory to access the further ITIL 4 modules which require candidates’ ability to apply the ITIL framework key concepts in a working environment.

It is desirable, but not essential, that participants have some experience in IT Service management. Some pre-read material is provided prior to the training and is expected to be fully read before attending the course.

The following course material is included for this training:

  • Pre-Course Study Materials

The course preparation materials include a structured Pre-Course Study Guide – available online

  • ITIL v4 Foundation Handout

This handout contains case study, exercises and solutions, ITIL Glossary, Foundation test-exams and hints & tips for the Foundation Examination.

  1. We guarantee a comprehensive learning experience. Our course includes pre-course material, practice tests, and the official exam.
  2. We have a 92% pass rate on the ITIL exam! We are confident that you will pass your Foundation exam on the first attempt. If you do not, we will offer you a second trial of your exam, without any costs!
  3. Take advantage of our 20 years’ experience delivering training certification across the world to get your ITIL certification
  4. We provide expertise: QRP trainers are carefully selected from our specialized network. Most trainers are accredited on multiple Best Practices.
  5. Our ITIL training courses are fully accredited by PeopleCert on behalf of Axelos.
Duration
4 half days
Languages
English, German, French, Italian
Amount
CHF 1075
Included
  • ITIL v4 Foundation Exam
  • Take2: Free Exam Resit
  • Live Expert Guidance
  • Pre-Course Study Guide
  • Digital Course Material
  • Practice Tests
  • Simulated Mock Exams

Upcoming courses

Location
Zurich, Geneva, Morges
Duration
2-3 days, 14-21 hours
Languages
English, German, French
Amount
Standard price: CHF 2 290
Early bird price: CHF 1 947
Included
  • ITIL Foundation Exam
  • Take2: Free Exam Resit
  • Pre-Course Study Guide & Course Handouts
  • Practice Tests
  • Simulated Mock Exams

Upcoming courses

Duration
6 months
Languages
English, French
Amount
CHF 499.99
Included
  • ITIL Foundation Exam
  • Video Lessons
  • Practice Tests
  • Simulated Mock Exams
  • Interactive Readings
  • Full Tutor Support

ITIL Foundation Courses

VirtualFrench2-3-4-5 Novembre 2021CHF 1075Confirmed
Seats Available
Book now
ZurichGerman16-17-18 November 2021
CHF 2290
CHF 1947 Early Bird Discount
Seats AvailableBook now
ZurichEnglish16-17-18 November 2021
CHF 2290
CHF 1947 Early Bird Discount
Seats AvailableBook now
VirtualGerman15-16-17-18 November 2021CHF 1075Seats AvailableBook now
VirtualEnglish15-16-17-18 November 2021CHF 1075Confirmed
Seats Available
Book now
VirtualItalian29-30 Novembre-1-2 DicembreCHF 1075Seats AvailableBook now
VirtualEnglish6-7-8-9 December 2021CHF 1075Seats AvailableBook now
VirtualFrench6-7-8-9 Décembre 2021CHF 1075Confirmed
Seats Available
Book now
VirtualGerman13-14-15-16 Dezember 2021CHF 1075Seats AvailableBook now
VirtualFrench17-18-19-20 Janvier 2022CHF 1150Seats AvailableBook now
GenevaFrench24-25-26 Janvier 2022
CHF 2290
CHF 2061 Early Bird Discount
Seats AvailableBook now
VirtualItalian24-25-26-27 Gennaio 2022CHF 1150Seats AvailableBook now
VirtualEnglish8-9-10-11 February 2022CHF 1150Seats AvailableBook now
VirtualGerman8-9-10-11 Februar 2022CHF 1150Seats AvailableBook now
VirtualFrench8-9-10-11 Février 2022CHF 1150Seats AvailableBook now
ZurichEnglish9-10-11 February 2022
CHF 2290
CHF 2061 Early Bird Discount
Seats AvailableBook now
ZurichGerman9-10-11 Februar 2022
CHF 2290
CHF 2061 Early Bird Discount
Seats AvailableBook now
VirtualItalian21-22-23-24 Febbraio 2022CHF 1150Seats AvailableBook now
GenevaFrench21-22-23 Mars 2022
CHF 2290
CHF 2061 Early Bird Discount
Seats AvailableBook now
VirtualItalian21-22-23-24 Marzo 2022CHF 1150Seats AvailableBook now
VirtualEnglish22-23-24-25 March 2022CHF 1150Seats AvailableBook now
VirtualGerman22-23-24-25 März 2022CHF 1150Seats AvailableBook now
VirtualFrench22-23-24-25 Mars 2022CHF 1150Seats AvailableBook now
ZurichEnglish23-24-25 March 2022
CHF 2290
CHF 2061 Early Bird Discount
Seats AvailableBook now
ZurichGerman23-24-25 März 2022
CHF 2290
CHF 2061 Early Bird Discount
Seats AvailableBook now
VirtualFrench26-27-28-29 Avril 2022CHF 1150Seats AvailableBook now
VirtualItalian26-27-28-29 Aprile 2022CHF 1150Seats AvailableBook now
VirtualEnglish17-18-19-20 May 2022CHF 1150Seats AvailableBook now
VirtualGerman17-18-19-20 Mai 2022CHF 1150Seats AvailableBook now
VirtualFrench17-18-19-20 Mai 2022CHF 1150Seats AvailableBook now
ZurichEnglish18-19-20 May 2022
CHF 2290
CHF 2061 Early Bird Discount
Seats AvailableBook now
ZurichGerman18-19-20 Mai 2022
CHF 2290
CHF 2061 Early Bird Discount
Seats AvailableBook now
VirtualItalian23-24-25-26 Maggio 2022CHF 1150Seats AvailableBook now
GenevaFrench30-31 Mai - 1 Juin 2022
CHF 2290
CHF 2061 Early Bird Discount
Seats AvailableBook now
VirtualItalian20-21-22-23 Giugno 2022CHF 1150Seats AvailableBook now
VirtualFrench27-28-29-30 Juin 2022CHF 1150Seats AvailableBook now

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If you have any questions or would like to receive further information please do not hesitate to contact us using the form.

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