ITIL v4 Foundation is a 2-day classroom course or a 4-half day virtual training, delivered as a classroom event and is designed for people who require a basic level of ITIL understanding. The course includes the exam to obtain the ITIL Foundation and it is upgraded to version 4 of the ITIL service management framework.
The course handout and the exam are developed in English, the course is taught in English, French, German.
The training covers the full syllabus of the Foundation module and prepares all the participants to take the ITIL Foundation exam. Furthermore, the certification provides the candidate with an understanding of the ITIL 4 service management framework and will explain to them how it has evolved to adopt modern technologies and ways of working.
The course includes the certification exam, which will be held in the afternoon of the second day of the course; in the case of virtual training, the exam will be taken online within 30 days of the end of the last session.