Validate your ITIL skills in specific practice areas
- Combined practice courses
- Virtual solutions
ITIL Practice Manager Courses
The ITIL® Practice Manager (PM) path
The practice modules provide shorter and more flexible training with the opportunity to bundle, mix and match modules.
To achieve the Practice Manager designation, you will need to have completed 5 individual practices plus the ITIL Specialist: Create, Deliver and Support module, or you will need to have completed the 3-day bundled or combined module plus the ITIL Specialist: Create, Deliver and Support module.
Monitor, Support & Fulfil
The first set of 5 individual ITIL practices and Monitor, Support & Fulfil, the combined course covering all 5 practices, consist of:
Plan, Implement & Control
The second set of 5 individual ITIL practices and Plan, Implement & Control, the combined course covering all 5 practices, consist of:
Collaborate, Assure & Improve
The third set of 5 individual ITIL practices and Collaborate, Assure & Improve, the combined course covering all 5 practices, consist of:
ITIL Combined Practices Modules
QRP International is an accredited training organisation (ATO) for the ITIL Practice modules. Check our ITIL Combined Courses training formats and pick one that suits your needs or work best for your colleagues.
ITIL Practice Manager: benefits
- Short and flexible training
- Apply what you’ve learned in real-life work scenarios
- Prove and validate your skills in specific practice areas
- Establish a good cross-practice collaboration and effective service value streams
Below you will find all individual practices descriptions. Fill out the form at the end of the page to ask for more info.
The individual practice courses
Service Desk
Service Desk is the point of contact between the service providers and users. Effective development and application of the practice can significantly influence user experience, customer experience, and the overall success of service relationships.
The ITIL 4 Practitioner: Service Desk practice module is for IT professionals who want to prove and validate their skills in this specific practice area.
Service Configuration Management
The ITIL 4 Practitioner: Service Configuration Management practice module is for professionals who want to ensure that accurate and reliable information about the configuration of services and the configuration items that support them is available when and where needed. This includes information on how configuration items are configured and the relationships between them.
Deployment Management
The ITIL 4 Practitioner: Deployment Management practice module is for professionals who want to learn how to move new or changed hardware, software, documentation, processes, or any other component to live environments. It may also be involved in deploying components to other environments for testing or staging.
IT Asset Management
The ITIL 4 Practitioner: IT Asset Management practice module is for professionals who want to learn how to plan and manage the full lifecycle of all IT assets, to help the organisation maximise value, control costs, manage risks, support decision-making about the purchase, re-use, retirement, and disposal of IT assets, meet regulatory and contractual requirements.
Ask for more information
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