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Home/Courses/ITIL 4/ITIL Practice Manager
ITIL Practice Manager

ITIL Practice Manager

The ITIL 4 Practices courses are intended for professionals that want to prove and validate their skills in specific practice areas or establish a good cross-practice collaboration and effective service value streams with practical assignments built into the courses.

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  • Validate your ITIL skills in specific practice areas

  • Combined practice courses
  • Virtual solutions

ITIL Practice Manager Courses

The ITIL® Practice Manager (PM) path

The practice modules provide shorter and more flexible training with the opportunity to bundle, mix and match modules.

To achieve the Practice Manager designation, you will need to have completed 5 individual practices plus the ITIL Specialist: Create, Deliver and Support module, or you will need to have completed the 3-day bundled or combined module plus the ITIL Specialist: Create, Deliver and Support module.

Monitor, Support & Fulfil

The first set of 5 individual ITIL practices and Monitor, Support & Fulfil, the combined course covering all 5 practices, consist of:

Plan, Implement & Control

The second set of 5 individual ITIL practices and Plan, Implement & Control, the combined course covering all 5 practices, consist of:

Collaborate, Assure & Improve

The third set of 5 individual ITIL practices and Collaborate, Assure & Improve, the combined course covering all 5 practices, consist of:

Kombinierte ITIL-Practice-Module

QRP International is an accredited training organisation (ATO) for the ITIL Practice modules. Check our ITIL Combined Courses training formats and pick one that suits your needs or work best for your colleagues.

ITIL Practice Manager: benefits

  • Short and flexible training
  • Apply what you’ve learned in real-life work scenarios
  • Prove and validate your skills in specific practice areas
  • Establish a good cross-practice collaboration and effective service value streams

Below you will find all individual practices descriptions. Fill out the form at the end of the page to ask for more info.

The individual practice courses

Service Desk

Service Desk is the point of contact between the service providers and users. Effective development and application of the practice can significantly influence user experience, customer experience, and the overall success of service relationships.
The ITIL 4 Practitioner: Service Desk practice module is for IT professionals who want to prove and validate their skills in this specific practice area.

Incident Management

The ITIL 4 Practitioner: Incident Management practice module is for IT professionals who are involved in minimizing the negative impact of incidents by restoring normal service operation as quickly as possible.

Problem Management

The ITIL 4 Practitioner: Problem Management practice module is for IT professionals who want to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and manage workarounds and known errors.

Service Request Management

The ITIL 4 Practitioner: Service Request Management practice module is for IT professionals who want to support the agreed quality of a service by handling all predefined, user-initiated service requests in an effective and user-friendly manner.

Monitoring and Event Management

The ITIL 4 Practitioner: Monitoring and Event Management practice module is for IT professionals who want to systematically observe services and service components, and record, report and respond to selected changes of state identified as events.

Change Enablement

The ITIL 4 Practitioner: Change Enablement practice module is for professionals who want to maximise the number of successful service and product changes by ensuring that risks have been accurately assessed, authorising changes to proceed, and managing the change schedule.

Release Management

The ITIL 4 Practitioner: Release Management practice module is for professionals who want to make new and changed services and features available for use in line with the organisation’s policies and agreements between the organisation and its service consumers.

Service Configuration Management

The ITIL 4 Practitioner: Service Configuration Management practice module is for professionals who want to ensure that accurate and reliable information about the configuration of services and the configuration items that support them is available when and where needed. This includes information on how configuration items are configured and the relationships between them.

Deployment Management

The ITIL 4 Practitioner: Deployment Management practice module is for professionals who want to learn how to move new or changed hardware, software, documentation, processes, or any other component to live environments. It may also be involved in deploying components to other environments for testing or staging.

IT Asset Management

The ITIL 4 Practitioner: IT Asset Management practice module is for professionals who want to learn how to plan and manage the full lifecycle of all IT assets, to help the organisation maximise value, control costs, manage risks, support decision-making about the purchase, re-use, retirement, and disposal of IT assets, meet regulatory and contractual requirements.

Continual Improvement

The ITIL 4 Practitioner: Continual Improvement practice module is for professionals who want to learn how to adapt to the evolving business landscape by continuously improving products, services, and practices.

Service Level Management

The ITIL 4 Practitioner: Service Level Management practice module is for professionals who want to focus on clear objectives for service utility, warranty, and the overall service experience.

Relationship Management

The ITIL 4 Practitioner: Relationship Management practice module is for professionals who want to learn to foster robust tactical and strategic connections between their organisation and its stakeholders.

Information Security Management

The ITIL 4 Practitioner: Information Security Management practice module is for professionals who want to gain insights into the best practices for safeguarding critical information to ensure seamless business operations.

Supplier Management

The ITIL 4 Practitioner: Supplier Management practice module is for professionals who want to facilitate the delivery of quality products and services by learning to manage your organisation’s suppliers

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If you have any questions or would like to receive further information please do not hesitate to contact us using the form.

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