ITIL Specialist Create Deliver and Support Course
The ITIL® Specialist Create Deliver and Support (CDS) course is designed for people who require an understanding on how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools.
The training provides the candidate with an understanding of service performance, service quality and improvement methods.
The ITIL Specialist Create Deliver and Support module provides universal guidance that further explores the concepts introduced in ITIL 4 Foundation, while covering challenges that modern enterprises face – from professionalism, team culture and collaboration, to outsourcing work and managing multiple suppliers.
It is the logical next step after ITIL v4 Foundation for those wanting to make immediate tangible changes to their organization’s working methods in service management. The module is less about technical aspects, and more on a practical and holistic approach to the creation and management of effective and streamlined services.