ITIL Transformation (Version 5) Course
ITIL Transformation (Version 5) is about making change stick. It covers how to plan, run and sustain a transformation, and how to keep it on track once the initial energy has faded and the day job takes over again.
It is required for all three ITIL (Version 5) paths – Practice Manager, Managing Professional and Strategic Leader – but you only take it once, and it counts towards every one of them. To take it you need any ITIL 4 certification or ITIL Foundation (Version 5).
What the course covers:
- The ITIL Transformation Model
- Patterns for starting, governing and running a transformation
- Worked examples of transformations from beginning to end
- How to measure progress and learn as you go, rather than only reviewing at the end
- Where AI fits into transformation work
It gives you an approach you can adapt to your own context, rather than a single method to follow regardless of the situation.
ITIL Transformation Course Calender
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Following the completion of the course participants should be able to:
- Judge how complex a transformation is, and read your organisational context
- Apply the ITIL Transformation Model
- Use patterns for starting, governing and executing change
- Work through end-to-end transformation examples
- Measure progress, learn from it, and feed that back into the work
- Explain the role of AI in transformation
- Explain how ITIL sits alongside other frameworks you already use and pass the ITIL Transformation (Version 5) exam.
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