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Home/Courses/ITIL 4/ITIL Drive Stakeholder Value
ITIL Drive Stakeholder Value
ITIL Drive Stakeholder Value Course

ITIL Drive Stakeholder Value Course

The ITIL® Drive Stakeholder Value (DSV) provides the candidate with an understanding of all types of engagement and interactions between a service provider and their customers, users, suppliers and partners.

ITIL DSV focuses on the conversion of demand into value via IT-enabled services and on the customer journey. It provides candidates with the tools to increase stakeholder satisfaction by co-creating value which is integral to business success in the modern service economy.

This is a unique module that drives IT professionals to interact with stakeholders to influence and improve the user experience.

Following the completion of the course participants should be able to:

  • Understand how customer journeys are designed
  • Know how to target markets and stakeholders
  • Know how to foster stakeholder relationships
  • Know how to shape demand and define service offerings
  • Know how to align expectations and agree details of services
  • Know how to onboard and offboard customers and users
  • Know how to act together to ensure continual value co-creation (service consumption / provisioning)
  • Know how to realize and validate service value
  • Pass the ITIL Drive Stakeholder Value exam

  • Individuals continuing their journey in Service Management
  • ITSM Managers and aspiring ITSM Managers
  • ITSM practitioners who are responsible for managing and integrating stakeholders, focus on the customer journey and experience, and/or are responsible for fostering relationships with partners and suppliers
  • Existing ITIL qualification holders wishing to develop their knowledge.

  • 90 Minutes (113 minutes for non-native speakers)
  • 40 questions
  • Multiple Choice
  • 70% pass mark
  • Closed book

Upon successful completion of the exam and following confirmation of the results, the participants will receive a unique, secure and auditable electronic certificate from PeopleCert.

The ITIL 4 Foundation certification is mandatory to access the further ITIL 4 modules which require candidates’ ability to apply the ITIL framework key concepts in a working environment

It is desirable, but not essential, that participants have some experience in IT Service management. Some pre-read material is provided prior to the training and is expected to be fully read before attending the course. A good knowledge of English is mandatory.

The candidate must have passed the ITIL v3 or ITIL 4 Foundation examination. In addition, the candidate must have attended an accredited training course for this module.

The following course material is included for this training:

  • Pre-Course Study Materials

The course preparation materials include a structured Pre-Course Study Guide – available online

  • ITIL Drive Stakeholder Value Material

This material contains case study, exercises and solutions, ITIL Glossary, DSV test-exams and hints & tips for the DSV Examination.

  •  Official digital manual

 

  • 1 year of PeopleCert Membership

The Membership includes learning assets like templates, reports and the free download of Standards and Guides (including ITIL and PPM guides).

  1. We guarantee a comprehensive learning experience. Our course includes pre-course material, practice tests and the official exam.
  2. Take advantage of our 20 years’ experience delivering ITIL training across the world.
  3. We provide expertise: QRP trainers are carefully selected from our specialized network. Most trainers are accredited on multiple Best Practices.
  4. Our ITIL training courses are fully accredited by PeopleCert.
  5. We ensure you maximise the full potential that Best Practices offer. Our experts will give you all the tips for an easy application of the ITIL framework within your organisation.
Duration
4 half days
Languages
English, German, French
Amount
CHF 1905+ VAT
Included
  • ITIL Drive Stakeholder Value Exam
  • Take2: Free Exam Resit
  • Live Expert Guidance
  • Pre-Course Study Guide
  • Official Digital Manual
  • Digital Course Material
  • 1 year of PeopleCert Membership
  • Practice Tests
  • Simulated Mock Exams

Upcoming courses

17-18-19-20 November 2025Virtual
17-18-19-20 November 2025Virtual
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Looking to train your complete team? Organize a Corporate Course!

ITIL Drive Stakeholder Value Courses

EARLY BIRD PROMOTION: the promotion, if available, ends 21 days before the start date of the course.

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If you have any questions or would like to receive further information please do not hesitate to contact us using the form.

  • 20+ years of experience
  • 50,000+ professionals trained
  • Only accredited training

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