From ITIL v3 to ITIL v4: everything you need to know about the update!

The ITIL® Best Practice framework is widely recognized to be the most enabled IT best practice which provides a common language and tools that power collaboration within IT teams, to deliver value across the business.

Axelos, with the collaboration of field expert, decided to move a step forward to adapt the ITIL framework to the new IT business challenges. ITIL 4® was launched in 2019 and it helps businesses to navigate the new technological era, commonly known as the Fourth Industrial Revolution.

From 28th of February, all the ITIL Foundation pieces of training organized by QRP 2019 are updated to ITIL 4 version.


ITIL 4 – How it has been developed?

AXELOS has engaged a diverse range of people in the development of ITIL 4 assembling a Global ITIL Development Group, which is made up of over 2,000 professionals.

The ITIL version 4 framework is built on established ITSM practices and expands itself to the wider context of customer experience, value streams, and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.

ITIL continues to support organizations and individuals to gain optimal value from IT and digital services but it needs to allow firms to keep pace with an ever faster and complex business environment which requires them to be agile and ready to changes.


ITIL V4 Certification path – What is new?

  • ITIL continues to have a holistic approach and is still composed of different levels based on distinct aspects of the ITIL  best practice;
  • The levels Practitioner, Intermediate (ITIL® Service Lifecycle e ITIL® Service Capability) e ITIL® Managing Across Lifecycle are being replaced by new simplified modules;
  • The level of ITIL Expert is delated.


ITIL V4 Foundation was launched on 28 February 2019.

We have organized a free webinar focalized on the update: our trainer Kaïs Albassir will explain all the changes between ITIL v3 and ITIL 4. Subscribe by following the link and watch the registration:

“From ITIL v3 to ITIL 4: everything you need to know about the update”.

What about your already achieved ITIL v3 credits and modules? Is there a transition module? We have collected all the most common questions answered for you by Axelos, download the article and get free of doubts!