All Modules of the ITIL 4 Managing Professional Stream are live!
AXELOS has just launched the last two modules of ITIL 4 Managing Professional Stream: ITIL 4 Specialist: High Velocity IT (HVIT) and ITIL 4 Specialist: Drive Stakeholder Value (DSV).
With the publication of these last two modules, the ITIL 4 Managing Professional Stream is now completely open to the public!
ITIL Managing Professional targets IT practitioners working within technology and digital teams across businesses. The Managing Professional (MP) stream provides practical and technical knowledge about how to run successful IT projects, teams and workflows.
ITIL 4 Specialist: High Velocity IT (HVIT)
The module ITIL 4 Specialist: High Velocity IT is aimed at practitioners who are now confronted with a world of more digitally-enabled organizations and who want to become more valuable and remain relevant in this new era.
The way digital technology contributes to enterprises today requires a different way of thinking, working and a new concept of high-velocity IT. HVIT means professionals should be able to make faster decisions about IT changes.
It’s not about speed alone: it’s also about what you need when you need it, which is more dynamic and tailored to the user/customer.
Working with complex adaptive systems, practitioners can’t rely on pre-determined processes; rather, it’s about taking small, experimental steps to see what works.
This needs both a mindset change and a decision to move away from traditional root cause analysis.
The High-velocity IT approach in ITIL 4 is a radical rethink of how to operate in ITSM: it means reconstructing service management – by taking it to bits and putting it back together to improve the ways of working.
Looking for a way for making your organization digitally-enabled?
ITIL 4 Specialist High Velocity IT training
ITIL 4 Specialist: Drive Stakeholder Value (DSV)
The ITIL 4 Specialist Drive Stakeholder Value module is about the engagement and interaction between service providers and stakeholders and the conversion of demand to value via IT-enabled services.
ITIL 4 also encourages the service provider to help the consumer to improve: the “consumer” is encouraged to adopt service management best practices as part of the product development relationship to elevate mutual capabilities and thereby increasing the co-created value.
As ITIL now includes consumers and producers together in multi-dependent workflows and systems, this module is focused on helping practitioners increase stakeholder satisfaction via the best service offerings; something that is essential to business success in today’s highly competitive landscape.
ITIL 4 Drive Stakeholder Value takes a higher-level view of what needs to happen across all four dimensions of service management to create and manage effective and streamlined services.
Interested in maximizing the consumer experience?
Find out more now about QRP’s ITIL 4 specialist Drive Stakeholder Value (DSV)
With digital products and services, value is only realized when the users act on decisions that have been improved by the information they have derived from the digital products.
The latest iteration of ITIL responds to the fast pace of technological change that organizations are now experiencing. It allows practitioners to progress their existing expertise in ITIL and capitalise on the opportunities that are arising from technological advances. Furthermore, ITIL 4 supports practitioners in carrying out best practice with these services and gives them the tools to take part in this global digital transformation.
Would you like to know more about the other two modules of ITIL 4 Managing Professional Stream?
Here you find the pages on these topics!