/Articles & Case Studies
Articles & Case Studies

Articles & Case Studies

Welcome to our download Area! Here you can find various interesting case studies, ebook, glossaries, templates and much more about Best Practices. You can download all documents free of charge.
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  • ProfeoQRP
    AgilePM - PRINCE2 - MSP - ITIL - PRINCE2 Agile - Change Management - MoP - P3O - PRINCE2 2017 - Programme Management -
    English

    Download the 2019 version of our full Training Catalogue and find out the right course for you and your organization, including PRINCE2, AgilePM and ITIL v4 trainings. It’s an easy way to have an overview of all our training services!

  • PeopleCert
    ITIL - IT Management -
    English

    ITIL 4 is the latest version of the world’s most popular ITSM framework. Download the brochure to find out its benefits!

  • PeopleCert
    ITIL - IT Management -
    English

    IT Service Management framework is widely recognized  to be the most enabled IT best practice.  Download the brochure to find out its benefits!

  • QRP International
    ITIL - IT Management -
    English

    The ITIL® Best Practice framework is recognized to be the most enabled IT best practice within firms worldwide. A new version of ITIL, ITIL 4® is being released by Axelos but what about the changes between ITILv3 and ITILv4? What about the exact schedule of the launch of ITIL 4? What to do with my ITILv3 certificates and credits? Download the article and get your questions answered!

  • Axelos
    ITIL - IT Management -
    English

    Top 5 ITIL do’s and dont’s
    This case study about the Walt Disney Company in Florida explains the ITIL implementation journey of Kevin Kasunic, Manager Business Transformation, leader of a team within the Strategic Programme portfolio. The case study includes:
    – How to set up an inclusive approach to minimize resistance to change
    – Recommended Best Practices
    – Top 5 ITIL Do’s and Don’t
    Copyright © AXELOS Limited 2016 used under licence from AXELOS Limited. All rights reserved.

  • APMG International
    ITIL - IT Management -
    English

    As the most widely adopted framework for IT service management in the world, it is hard to believe that ITIL is more than 20 years old. This white paper explores what is ITIL and what are its origins, how ITIL is organized around a service lifecycle which includes service strategy, service design, service transition, service operation and continual service improvement and why would an organization be interested in ITIL, highlighting the benefits of this approach.

  • Tom Segers
    ITIL - IT Management -
    English

    Over the past decades, ITIL has become a de facto standard in the IT industry. Today, the well-known framework for IT support and IT Service Management from the English government is indeed a strong brand that is associated with focus on quality and control. Almost every self-respecting IT Manager or IT Services Consultant would say that they are fully aware of its concepts and terminology and that they have the ITIL “best practices” in their toolbox. Almost every IT services offer takes care to sufficiently refer to ITIL based practices and common terminology, even though most would also add their dedication to combining it with a more targeted, often more “pragmatic, down-to-earth” approach while applying them. So what then would have made us love ITIL even more for the world of today and tomorrow? This text aims to explore one top-10.

  • APMG International
    ITIL - IT Management -
    English

    ITIL is a Best Practice standard, which people have heard of and they think it sounds good. But often they haven’t taken time to analyze their own organization’s issues. They don’t
    really understand why they need ITIL or how it is going to help them; instead, they implement ITIL processes because it looks good on paper. But you can waste a lot of money on implementing ITIL if you don’t understand your own organization’s pain points.

  • Axelos
    ITIL - IT Management -
    English

    Disney began adopting ITIL best practice in the mid-2000s. ITIL was developed by the Office of Government Commerce (OGC) in the UK and is the most widely accepted approach to IT service management in the world. It provides a cohesive set of best practice, drawn from the public and private sectors internationally. The scale of the organization is extraordinary. Over 118 million people visit the parks every year. Clearly, excellence in service management is critical for the organization. ‘Guests have high expectations of what a Disney Parks experience should be and we are a guest-centric business. We are focused on telling the story through immersive experiences and in-the-moment interactions between guests and cast members. Technology is used to advance that story. Behind the scenes we are looking for increased efficiencies and cost reductions while all the time improving creatively and technically.’

  • APMG International
    ITIL - IT Management -
    English

    This White Paper is for senior executives, managers and decision makers whose businesses make use of information technology (IT). It is relevant for any size or type of organization – whether small, medium or large; local or multinational; public sector, private sector or not-for-profit. It is essential reading for anyone who wants to maximize the value from their IT. This White Paper will explain how IT services provide business value, and why good IT service management is essential in order to unlock this value.

  • APMG International
    PRINCE2 - ITIL - Project Management - IT Management -
    English

    The case study of a consultant involved in the project to set up the new service desk following ITIL procedures: during the project it was clear that the relationship between PRINCE2 and ITIL was not all one-sided. Quite the reverse. For each occasion where PRINCE2 supported the ITIL implementation, ITIL reciprocated.
    In particular, ITIL helped the PRINCE2 implementation during the “Starting Up” phase and around topics like “Communication” and “Quality versus cost balancing”.

  • APMG International
    AgilePM - MSP - ITIL - MoP - P3O - PRINCE2 2017 - Project Management -
    English

    This White Paper discusses the implementation of Agile frameworks within organizations where the complexity of the delivery and management environment means that inspecting and adapting guidance from the UK government’s Best Management Practice frameworks is recommended. Agile encourages the creative implementation of Best Management Practice in the way it was designed to be used. It enables focused delivery of the right outcomes, on time and cost, even when the environment is complicated, complex or anarchic.