Articles & Case Studies
Welcome to our download Area! Here you can find various interesting case studies, ebook, glossaries, templates and much more about Best Practices. You can download all documents free of charge.
- QRP InternationalITIL - ITIL 4 - IT Management -English
ITIL is the most widely used IT service management framework in the world. We have collected 7 ITIL FAQs and provided you with the answers.
- QRP InternationalITIL - ITIL 4 - IT Management -English
It’s hard to believe that the IT Infrastructure Library (ITIL®) has been around for 20 years. ITIL is the most widely used IT service management framework in the world. But what is ITIL and what are its origins? Why might ITIL be of interest to an organisation? What are the benefits of ITIL? Which companies are using ITIL? Find the answers in this free downloadable infographic!
- QRP InternationalAgilePM - PRINCE2 - MSP - PMP - ITIL - ABC Scrum - Change Management - MoP - P3O - DevOps -English
Download our QRP catalogue and discover the most suitable course for you and your team, be it in project management or IT.
This is an easy way to get an overview of all our training services! - QRP InternationalITIL - IT Management -English
Download the ITIL 4 Training Programme: a practical document with all the info about the new ITIL version 4 course, certification levels, target audience, objectives and the complete programme for each day of training.
- PeopleCertITIL - IT Management -English
ITIL 4 is the latest version of the world’s most popular ITSM framework. Download the brochure to find out its benefits!
- PeopleCertITIL - IT Management -English
IT Service Management framework is widely recognized to be the most enabled IT best practice. Download the brochure to find out its benefits!